Melissa Dodd
Boyd
Summary
Orderly and committed professional, offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate tasks.
Overview
12
12
years of professional experience
Work History
Area Manager
Amazon
09.2023 - Current
- Led a team of 60+ associates to achieve company goals and exceed targets, fostering a positive work environment.
- Implemented cost-saving measures that resulted in 100k savings annually for the company without sacrificing quality or service.
- Achieved high employee retention rates by creating an inclusive work environment where staff felt valued and supported.
- Coached associates on ways to increase their rates and boost productivity in specific departments.
Logistics Administrator
Van de Wetering Greenhouses
08.2020 - 08.2023
- Assist in operations of business.
- Routed truck shipments to ensure deliveries go out in a timely manner.
- Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and comply with company policies and procedures.
- Improved office efficiency, managing client correspondence, record tracking and data communications.
- Monitored performance of logistics operations to identify areas for improvement.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
Banker
BNB Bank
06.2014 - 08.2020
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Collaborated with other departments to confirm compliance with banking procedures and regulations.
- Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
- Identified fraudulent activity and conducted review based on procedures implemented to prevent financial losses to customers and company, resulting in recovery of funds and protection of company assets.
- Trained and coached less experienced team members in procedures, compliance standards and performance strategies.
- Managed over 40 customers in person and via call center per day.
Bookkeeper/Manager
K-Dan Incorporated
05.2012 - 06.2015
- Assist in operations of business including secretarial duties.
- Entered figures using 10-key calculator to compute data quickly.
- Matched purchase orders with invoices and recorded necessary information.
- Provided exceptional customer service to guests.
- Processed invoices and checks and maintained daily cash logs and deposits.
Education
Bachelor of Science - Management
University of Phoenix
Tempe, AZ01.2023
Certified Dental Assistant - Dental Assisting
Eastern Suffolk Boces
Brookhaven, NYNo Degree - Liberal Arts And General Studies
Suffolk County Community College
Selden, NY2008
High School Diploma - Arts
Riverhead High School
Riverhead, NY2006
Skills
- Computer proficiency skills
- Administrative Management
- Engaging with Diverse Customers
- Customer Service/Experience skills
- Conflict Resolution
- Superb Time Management
- Verbal and Written Communication
- Leadership and Supervision
- Telephone Management
- Behavior Identification
- Microsoft Office Experience
- Service Tickets
- Warehouse Management
- Materials Handling
- Customer Needs Assessment
Timeline
Area Manager
Amazon
09.2023 - Current
Logistics Administrator
Van de Wetering Greenhouses
08.2020 - 08.2023
Banker
BNB Bank
06.2014 - 08.2020
Bookkeeper/Manager
K-Dan Incorporated
05.2012 - 06.2015
Bachelor of Science - Management
University of Phoenix
Certified Dental Assistant - Dental Assisting
Eastern Suffolk Boces
No Degree - Liberal Arts And General Studies
Suffolk County Community College
High School Diploma - Arts
Riverhead High School