Melissa Doozan
Summary
Experienced and reliable professional with a strong background in athletic training and healthcare. Demonstrating 5 years of expertise in optimizing workflows and effectively coordinating with multiple stakeholders. Exceptional communication, organizational, and problem-solving skills, resulting in leading patient satisfaction scores in orthopedics. Aspires to leverage healthcare knowledge and project management skills for successful project execution and team collaboration.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Athletic Trainer
Indiana University Health Orthopedics Sports Medicine
03.2021 - Current
- Identified clinic schedule template inefficiencies and implemented effective solutions to enhance clinic workflow
- Handled insurance-related concerns for patients, streamlining approval and minimizing delays
- Designed and implemented a digital guide to support new employee training and integration
- Digitized and organized documents to enhance accessibility and office efficiency
- Identified inefficiencies in the scheduling system and escalated findings to upper management for resolution
- Managed communication with outpatient surgery centers regarding procedural logistics, including specialized equipment and anesthesia needs
- Managed interactions with workers' compensation case managers and patients, ensuring effective case progression and resolution
- Coordinated and scheduled post operative physical therapy visits for patients ensuring continuity of care
- Facilitated pre- and post-operative scheduling, and documentation, ensuring seamless communication between patients and medical teams
- Assisted in training new employees on Cerner usage, documentation protocols and workflow
- Served as primary point of contact for patients, physical therapy offices, and other treating physician offices addressing concerns and scheduling appointments
- Completed and managed FMLA and short-term disability paperwork for patients
Teaching Assistant First Aid and Personal Safety
Michigan State University
08.2019 - 05.2021
- Taught a hybrid online-in person class consisting of recorded lectures online and in-class instruction of First Aid and CPR skills
- Managed and resolved student policy infractions, ensuring adherence to institutional policies
- Acted as a liaison between students, professor of record and other faculty
Athletic Training Graduate Assistant
Michigan State University
08.2019 - 01.2021
- Acted as the Athletic Trainer for Michigan State Swimming & Diving team and Field Hockey
- Scheduled and coordinated student appointments to minimize class and practice disruptions
- Communicated with Doctors, Surgeons, Physical Therapists, and Psychiatrists for wholistic patient care
Education
Project Management Certification -
ECornell
Ithaca, NY02.2025
Master of Science - Kinesiology
Michigan State University
East Lansing, MI05.2021
Bachelor of Science - Athletic Training, Business Administration
University of Toledo
Toledo, OH05.2019
Skills
- Microsoft Office (Proficient)
- Cerner
- Managing insurance disputes
- Flexible and adaptable
- Detail-oriented
- Customer relations
- Schedule management
- Quick learner
- Multitasking and organization
Accomplishments
IU Health Specialty Care Top Performer Award Q4 2024
Certification
- Indiana Athletic Training License, 01/21, Present
- Board Certified Athletic Trainer, 103877, 05/19, Present
- American Red Cross CPR and AED for the Professional Rescuer, 05/16, Present
Timeline
Athletic Trainer
Indiana University Health Orthopedics Sports Medicine
03.2021 - Current
Teaching Assistant First Aid and Personal Safety
Michigan State University
08.2019 - 05.2021
Athletic Training Graduate Assistant
Michigan State University
08.2019 - 01.2021
Master of Science - Kinesiology
Michigan State University
- Indiana Athletic Training License, 01/21, Present
- Board Certified Athletic Trainer, 103877, 05/19, Present
- American Red Cross CPR and AED for the Professional Rescuer, 05/16, Present
Project Management Certification -
ECornell
Bachelor of Science - Athletic Training, Business Administration
University of Toledo
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