Melissa Dorsey
Jeanerette,LA
Summary
Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Secretary
Frederick's Machine Shop
07.2021 - 06.2022
- Contributed to a positive work environment by maintaining a professional demeanor and offering assistance when needed.
- Maintained confidentiality while handling sensitive information related to personnel matters or company projects.
- Received incoming mail and evaluated and distributed correspondence requiring priority attention.
- Maintained daily report documents, memos and invoices.
- Maintained electronic filing systems and categorized documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
Housekeeper
Carriage House Hotel
11.2020 - 07.2021
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Dusted picture frames and wall hangings with cloth.
- Adhered to professional house cleaning checklist.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
Restaurant Cashier/Cook Operator
Nita's Place
04.2019 - 11.2020
- Collaborated with team members to ensure optimal efficiency during peak dining hours.
- Handled high volume transactions calmly, maintaining composure under pressure and delivering excellent customer service.
- Performed end-of-shift duties such as cleaning cashier stations, counting cash drawers, restocking supplies as needed.
- Balanced multiple responsibilities simultaneously, prioritizing tasks according to immediate needs of the restaurant operation.
- Reduced wait times by quickly completing customer orders and coordinating with kitchen staff for timely food preparation.
- Managed cash drawer accurately, ensuring proper handling of currency and daily reconciliation procedures.
- Streamlined workflow by maintaining a clean, organized cashier station for smooth operations.
- Contributed to the restaurant''s reputation for outstanding service by consistently exceeding guest expectations during their visit.
- Maintained strict adherence to food safety regulations, promoting a clean and safe dining environment for guests.
- Assisted in menu knowledge training for new employees, contributing to improved team performance.
- Streamlined checkout process, reducing wait times for customers.
- Participated in store inventory counts, helping to maintain accurate stock levels.
Education
GED -
New Iberia Senior High
New Iberia, LA01.2007
Skills
- Customer Service
- Verbal and written communication
- Office Administration
- Organization
- Keyboarding skills
- Supply Restocking
- Multi-Line Phone Systems
- Confidentiality understanding
- Document Preparation
- File Management
- Appointment Scheduling
Student at Animal Behavior College
I am currently a student at Animal Behavior College working on towards becoming a licensed Veterinary Assistant. I have passed every test so far only have a few left to take and then I'll be graduated with my veterinary assistant license. I started In May of 2024.
Timeline
Secretary
Frederick's Machine Shop
07.2021 - 06.2022
Housekeeper
Carriage House Hotel
11.2020 - 07.2021
Restaurant Cashier/Cook Operator
Nita's Place
04.2019 - 11.2020
GED -
New Iberia Senior High
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