MELISSA DOUANGDARA
Seattle,Wa
Summary
7 years of experience enhancing resident and customer satisfaction through diverse activities and social programming. Demonstrates strong customer service, communication, and multitasking skills, with a proven track record in promoting active lifestyles and ensuring safety. Eager to contribute to a stimulating work environment and continue professional growth.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Dietary Assistant
Providence Swedish
Seattle, Washington
12.2024 - Current
- Ensured compliance with safety standards in food preparation and handling.
- Identified and flagged potential food allergy conflicts by cross referencing patient records with daily menu offerings.
- Ensured 100% percent HIPAA compliance and patient safety by utilizing two unique identifiers (name & date of birth) to verify patient identity prior to meal service.
- Replenished patient nourishment stations to maintain optimal par levels.
Elderly Caretaker
Consumer Direct Care Network
Seattle, WA
06.2024 - Current
- Assisted client with daily living activities and personal care needs.
- Administered medications according to prescribed schedules and guidelines.
- Maintained accurate records of client care and activities for compliance reporting.
- Coordinated transportation for clients to medical appointments and social events.
- Performed light housekeeping duties such as laundry, dusting, vacuuming.
- Prepared meals and snacks according to dietary requirements.
Recreation Assistant
ERA Living
12.2022 - 08.2024
- Leads diverse resident activities, enhancing cognitive and physical wellness.
- Plans and executes off-site outings, ensuring resident engagement and safety.
- Collaborates on social programming, improving overall resident satisfaction.
- Instruct fitness classes, promoting active lifestyles among residents.
- Assisted in front desk reception duties such as processing incoming mail, pharmacy deliveries, & floral arrangements ensuring accurate distribution to residents.
- Other front desk reception duties included diligently screening all visitors and vendors to ensure resident safety and HIPPA compliance.
- Facilitated seamless communication between families & healthcare providers, maintaining a detailed call log to track all inquires and resolutions.
Lead Food Server
ERA Living
10.2018 - 12.2022
- Bus and reset tables efficiently, maintaining a clean dining area and enhancing guest satisfaction.
- Adhere to dietary restrictions, ensuring guest safety and improving overall dining experience.
- Take and deliver orders accurately with a friendly demeanor, boosting customer satisfaction.
- Memorize menu items and specials, offering informed recommendations to guests, enhancing service quality.
- Prepped & Cut fruit for lunch service, maintaining quality and efficiency.
- Processed daily resident meal charges into facility’s billing software with accuracy, ensuring all dietary purchases were captured for monthly invoicing.
- Cross-trained to provide seamless coverage for the reception desk, maintaining administrative continuity during peak hours and staff breaks.
Education
High school diploma -
Renton High School
Skills
- Strong organizational and time management skills
- Exceptional communication and interpersonal skills
- Ability to work independently and as part of a team
- Detail-oriented and able to handle multiple tasks simultaneously
- Exceptional customer service, resolving issues promptly
Certification
- Food Handler's Permit
- First Aid/CPR certified
Timeline
Dietary Assistant
Providence Swedish
12.2024 - Current
Elderly Caretaker
Consumer Direct Care Network
06.2024 - Current
Recreation Assistant
ERA Living
12.2022 - 08.2024
Lead Food Server
ERA Living
10.2018 - 12.2022
High school diploma -
Renton High School