Melissa Douglass
New York,NY
Overview
3
3
years of professional experience
Work History
Partner Marketing Sales Executive
Zocdoc
10.2023 - Current
- Managed a full sales cycle for existing Zocdoc customers, specializing in Sponsored Results ads
- Lead the local sales pilot initiative for a new ad product, collaborating closing with product managers, engineering and finance.
- Developed sales pitch for new cost per booking ad product and assisted with training team members on rollout
- Mentored new sales team members on best practices for selling Sponsored Ad solutions, improving their effectiveness and contributing to team success
Account Manager
Zocdoc
02.2023 - 10.2023
- Consult accounts on how to best maximize value by analyzing past performance, evaluating current goals, and securing buy-in on clear next steps for booking optimization and growth
- All stars winner in the months of March, April, May and July
- Q2 champions league winner, leading the team in foundational account pitch to close with a rate of 64.9% versus a team average of 44.3% in April and May
- Presidents club winner for the year 2023
Customer Success Manager
Zocdoc
02.2022 - 02.2023
- Managed a book of business of 700+ local accounts and strategically managed client relations to drive successful performance by raising optimization score
- Utilized the churn predictive model to outbound sell features to accounts at risk of churn in turn improving engagement, growth and account retention
- All Stars winner October 2022, setting team record of 121 features installed
- Averaged 120% OTE
Customer Success Associate
Zocdoc
09.2021 - 02.2022
- Effectively managed a pipeline of 40 local sales accounts through the Zocdoc onboarding process with an overall minimum viable set up score of 96%
- Leveraged product knowledge to increase client engagement and overall realized value in key features such as the Zocdoc Book Online Button, achieving an installation rate above team average
- All stars winner December 2021
Education
Bachelor of Arts - Biology
Syracuse University
Syracuse, NY05.2021
Skills
- Analytical problem solver
- Adaptable and Flexible
- Sales strategy development
- Interpersonal and written communication
Timeline
Partner Marketing Sales Executive
Zocdoc
10.2023 - Current
Account Manager
Zocdoc
02.2023 - 10.2023
Customer Success Manager
Zocdoc
02.2022 - 02.2023
Customer Success Associate
Zocdoc
09.2021 - 02.2022
Bachelor of Arts - Biology
Syracuse University
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