Melissa Dovel
Saint Augustine
Summary
Motivated professional with expertise in financial and customer service sectors, committed to driving innovative solutions for organizational growth. Demonstrates strong work ethic and adaptability, excelling in fast-paced environments. Proven ability to work independently and rapidly acquire new skills, contributing to team success and efficiency.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Stay at Home Parent
Family
Saint Augustine
08.2019 - Current
- Managed daily operations of household while prioritizing competing schedules and tasks.
- Coordinated logistics for calendars, appointments, school events, and other activities efficiently.
- Oversaw budgeting and tracking of expenses to ensure financial accountability.
- Exercised problem-solving and decision-making skills in dynamic situations.
- Communicated with schools and service providers to facilitate necessary arrangements.
- Handled sensitive information discreetly, maintaining confidentiality at all times.
- Adapted promptly to evolving needs and challenges as they arose.
- Created organized routines that provided structure across daily activities.
Administrative Assistant - Seasonal
The Prism Group - AXA
Jacksonville
03.2021 - 12.2021
- Responsible for gathering all time sheets and checking them for accuracy before submitting them to payroll.
- Assisted in maintaining the financial database and pulling out information as needed.
- Communicated with clients, associates and third-party to provide seamless customer care.
- Coordinated shipping, DocuSign folders/envelopes, and posting
Inherited Services Group
Fidelity Investments
Jacksonville
08.2018 - 11.2019
- Inbound and Outbound calls to guide clients through the process of inheriting accounts.
- Building relationships while working with legal documents.
- Account management newly established trust.
High Net Worth Advocate
Fidelity Investments
Jacksonville
01.2017 - 08.2018
- Building rapport and opening conversation with Fidelity clients through profiling and utilizing consultative skills with client interactions.
- Proven Customer Service, client support and problem solving skills.
- High level of multitasking along with problem solving with numerous task, and clients.
Flight Attendant
American Airlines
Miami
03.2014 - 02.2017
- Maintained safe conditions in airplane cabin, educate passengers on safety procedures, and assisted passengers during emergency situations.
- Uphold and reinforced FAA and other government regulatory requirements to safeguard passengers.
Administrative Associate
Larry Miller CPA PLLC
01.2010 - 03.2014
- Organized and filed complex undefined materials such as archiving documents and sorted, processed, and delivered mail to correct recipient.
- Operated mail storing and posting machinery with compliance with safety rules and regulations, regularly handled hard copy and electronic correspondence, reports and memorandums of varying degrees and utilized Excel to construct and maintain data via spreadsheets.
- Coordinated shipping arrangements for facility and organized itineraries. Guaranteed delivery of outgoing mail to post office inclusive of parcels and domestic, international and third-party carries.
Education
Communications -
University of North Florida
Jacksonville, Florida01.2010
High School Diploma -
Mandarin High School
Jacksonville, FL05-2005
Skills
- Microsoft Office and Google Suite
- Windows operating system
- Excel proficiency
- Customer service excellence
- Leadership and teamwork
- Data management strategies
- Methodical task approach
- Business management expertise
- New business development
- International business acumen
- Critical thinking skills
- Attention to detail
- Collaborative environment
- Time management skills
- Scheduling coordination
- Problem solving abilities
- Team collaboration skills
- Decision making expertise
- Task prioritization
Certification
- FINRA Series 7
- FINRA Series 63
- FL 2-15
Timeline
Administrative Assistant - Seasonal
The Prism Group - AXA
03.2021 - 12.2021
Stay at Home Parent
Family
08.2019 - Current
Inherited Services Group
Fidelity Investments
08.2018 - 11.2019
High Net Worth Advocate
Fidelity Investments
01.2017 - 08.2018
Flight Attendant
American Airlines
03.2014 - 02.2017
Administrative Associate
Larry Miller CPA PLLC
01.2010 - 03.2014
Communications -
University of North Florida
High School Diploma -
Mandarin High School