Melissa Doyle
New Bethlehem,PA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Office Manager's Assistant
Redbank Mills
2021.09 - Current
- Oversaw office inventory activities by ordering and stocking and shipment receiving.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Service Desk/Cashier
Giant Eagle
2015.08 - 2019.08
- I was one of the leaders for the front end grocery department. I did all the audits for all the registers and kept count of the cash and finances throughout the day. I handled the schedule and any issues that would arise with the cashiers to keep the front end running smoothly. I was in charge of keeping our customers satisfied and resolving any issues they had. I sent faxes and took phone calls. I am trained to use western union such as money transfers and receiving money, also sending bill payments thru western union and making money orders. I am WIC certified and was also in charge of keeping the service desk clean and free from clutter.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
pharmacy tech and cashier
CVS/Pharmacy
2012.10 - 2013.02
- I ran the cash register and also restocked shelves on the days that I worked at the front of the store.Also I did some work in the pharmacy.
Education
PA cyber charter school
Midland, PA01.2010
Skills
- Scheduling and Planning
- Office Administration
- Filing systems
- Excellent customer service
- Excellent multi-tasking ability
- Clear oral/written communication
- Organizational Skills
- Employee Supervision
- Inventory Control
- Mail handling
Certification
GED
Timeline
Office Manager's Assistant
Redbank Mills
2021.09 - Current
Service Desk/Cashier
Giant Eagle
2015.08 - 2019.08
pharmacy tech and cashier
CVS/Pharmacy
2012.10 - 2013.02
PA cyber charter school
GED
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