Summary
Overview
Work History
Education
Skills
Timeline
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MELISSA DRAGON

Palm Coast,United States

Summary

I am a Results-focused professional with strength's In Microsoft word/ Excel/Powerpoint, as well as able to type 60 wpm. Fluent In English/Spanish, I went to school to get my Associate's Degree In Medical Billing/Coding and I am currently attending college again for my Associate's In Medical Assisting, I love to help other's and I am very Kind and understanding. I feel I am a Proactive leader with many strength's in communication and collaboration as well as reliability and being a fast learner. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes. I would love to bring all of my amazing skill's to your company to excel. Cash register operations Sales transaction management Cleaning and sanitation Housekeeping abilities Communication Critical thinking Team building Reliable & trustworthy Good work ethic Microsoft Office Data management Customer service Multitasking People skills Organizational skills Conflict resolution Active listening Friendly, positive attitude Supervision & leadership

Overview

23
23
years of professional experience

Work History

Patient Registration Coordinator

Advent Health Daytona
Palm Coast, FL
05.2023 - Current
  • Greeted patients and visitors in a professional manner, while providing excellent customer service.
  • Assisted with patient registration process by verifying insurance coverage and collecting co-pays.
  • Maintained accurate records of patient information, including demographic data and insurance details.
  • Performed various clerical duties such as filing, faxing, photocopying, scanning documents.
  • Responded promptly to telephone inquiries from patients regarding their accounts or services provided.
  • Processed payments for services rendered and maintained up-to-date financial records.
  • Scheduled appointments for patients according to availability of resources and physicians' preferences.
  • Provided assistance in completing forms related to medical billing and reimbursement processes.
  • Ensured HIPAA compliance through secure handling of confidential patient information.
  • Prepared reports for administrative staff regarding patient registration activities.
  • Maintained an organized work environment by adhering to established office procedures.
  • Monitored incoming referrals from third party sources and contacted appropriate personnel if needed.
  • Assisted in the training of new employees on proper registration processes and protocols.
  • Verified eligibility status of patients prior to admission or treatment in accordance with company policies.
  • Reviewed daily logs for accuracy and completeness of all required documentation prior to submission.
  • Participated in meetings and conferences related to patient registration matters.
  • Collaborated with other healthcare professionals on improving workflow efficiency and quality assurance measures within the department.
  • Verified insurance and collected critical data elements to properly identify and bill patients.
  • Updated patient demographic information In Epic System Platform.
  • Prepared patients for departure by coordinating discharge plans and paperwork.
  • Scheduled evaluations and procedures for patients.
  • Processed patient intake information and updated medical records prior to treatment.
  • Completed insurance verifications and claim forms for patient intake and processing.
  • Communicated with patients to ensure quality of care and develop care plans.
  • Provided administrative support for patient care staff.
  • Received and routed care team messages and documents to appropriate staff.
  • Troubleshot and resolved complex customer service issues to enhance patient and family experience.
  • Compiled and maintained medical charts and reports in complex digital databases.
  • Collaborated with nursing staff to advocate for individual patient needs and insurance coverage.
  • Assured regulatory compliance and professionalism across patient service.
  • Identified potential problems and patient care trends.
  • Demonstrated flexibility during changes to patient care practice.
  • Liaised effectively with patients, doctors and staff members, assessing medical charts and promoting high level of communication and interaction.
  • Established strong work network by building professional relationships with physicians and fellow employees.

EXPERIENCE Account Executive Manager

Affinity Solution's, Palm
, FL
10.2021 - 07.2022
  • Met with potential customers to discuss services and establish new relationships
  • Supported sales team members to drive growth and development
  • Coached, developed and motivated team to achieve revenue goals
  • Established sales goals and strategies that contributed to increased growth in sales and profitability
  • Cultivated strong professional relationships with suppliers and key clients to drive long-term business development
  • Implemented creative sales and marketing strategies to assist sales team with reaching targets
  • Created presentation materials for sales, customer relations and management purposes
  • Assessed sales statistics to improve strategy and meet quotas
  • Employed cold calling, prospecting and networking to land new customers and penetrate new markets
  • Evaluated employee progress and compliance while identifying areas for additional coaching by monitoring daily performance
  • Created and delivered in-depth sales presentations to potential customers
  • Elevated team performance via strategic planning and coaching in areas of prospecting, sales and value-added presentations
  • Established ambitious goals for employees to promote achievement and surpass business targets
  • Built sales forecasts and schedules to reflect desired productivity targets
  • Enhanced sales volume through skilled support to both new and inactive customers
  • Leveraged rapport with key retail account leadership to up-sell vendor partnerships
  • Led sales planning, development and account management to grow existing accounts and establish new sales accounts
  • Leveraged trends in customer trends and marketplace verticals to shape solutions and approaches
  • Displayed strong telephone etiquette, effectively handling difficult calls
  • Handled client inquiries with exceptional professionalism and enthusiasm
  • Teamed with peers, technicians and pharmacists to prioritize and complete orders.

Customer Call Center Representative

Omni Interaction's, Coast
, FL
02.2020 - 07.2021

President/Club Treasurer

Stone Forest Home Owner's Association
Kernersville, NC
09.2018 - 02.2018
  • Conversant In English/Spanish
  • Guest service
  • Inventory
  • Order taking
  • Phone orders
  • Concise time management
  • Opening and closing procedures
  • Guest inquiries
  • POS system expertise
  • Food handling and sanitization
  • Patient relations
  • Payment transactions
  • Hospital standards
  • Superior communication skills
  • Issue resolution
  • Schedule management
  • Text
  • Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service
  • Took messages from callers and accurately relayed details to intended staff
  • Completed connections between callers, departments and professionals
  • Answered up to 100 calls per day in fast-paced environment, transferring callers to appropriate personnel
  • Communicated general company information to inquiring customers to project positive company image
  • Provided patient information to visitors and responded to telephone inquiries regarding patient information in accordance with facility policies
  • Handled incoming and outgoing calls according to standard operating procedures
  • Scheduled appointments by sharing availability with callers and entering information into the System booking's
  • Conducted directory searches for employees and customers to locate phone numbers, business addresses needed
  • Saved employees valuable time by logging maintenance requests and overseeing completion of work
  • Reconciled accounts with statements and invoices on monthly basis, investigating and resolving discrepancies to maintain records accuracy
  • Advised management on major purchases and recurring expenditures to keep operations in line with budget constraints
  • Identified and resolved internal and external financial discrepancies
  • Created quarterly and annual budgets to support organizational needs and expenses
  • Managed business financial affairs, including administering Stone Forest's overall budget
  • Streamlined monthly closing operations to increase efficiency and keep accounts ready for internal and industry audits
  • Reviewed account reconciliations and journal entries and resolved discrepancies to maintain record and account accuracy
  • Oversaw month-end closing process, prepared financial statements and managed advanced reconciliations
  • Maintained general ledger and chart of accounts, performed complex accounting functions such as journal entry preparation, account analysis, balance sheet reconciliation and preparation of quarterly financial statements
  • Oversaw financial reporting, accounts payable and receivable, asset coordination, account management and budgets
  • Managed accounting, payroll and financial reporting activities
  • Developed annual budget and compared actual expenses against projected budget
  • Maintained internal controls and safeguards for revenues, costs, budgets and expenditures
  • Supervised month-end close processes and reconciled treasury transactions
  • Produced financial reports and audit documentation to facilitate internal and external auditing
  • Managed day-to-day finance operations by working closely with accounting, accounts payable, accounts receivable and payroll staff to provide direction
  • Prepared monthly financial statements, coordinated annual audits and facilitated preparation of Consolidated Annual Financial Reports (CAFR)
  • Evaluated collection reports to determine collections status and outstanding balance amounts
  • Reorganized finance and accounting departments to improve efficiency and cut excess spending
  • Improved billing and month-end reporting processes
  • Coordinated financial statement reviews to coordinate variance reporting, analysis of year-to-date and forecast performance against expectations.

s Crew Member

Mcdonald, McDonald's Restaurant
Oak Ridge, NC
07.2016 - 01.2018
  • Kept customer and food preparation areas clean and well-organized
  • Completed side tasks by restocking condiments and cleaning refrigerators
  • Processed transactions and made change for cash payments or accepted credit cards, debit cards and gift cards
  • Cleaned food preparation areas, cooking surfaces and utensils
  • Followed company safety standards for food quality and sanitation procedures
  • Completed opening, closing and shift change tasks by following company guidelines
  • Boosted customer satisfaction by quickly addressing and resolving complaints with food or service
  • Recorded customer orders and communicated clearly to confirm each order
  • Quickly and efficiently processed payments and made accurate change
  • Verified orders and bagged items for easy transport
  • Worked with teammates and openly invited coaching from management team
  • Answered customer questions about food preparation, responding to ingredient and allergen concerns
  • Prepared items according to written or verbal orders, working on several different orders
  • Made and served coffee, tea and fountain drinks
  • Promoted food items, beverages and desserts to increase sales
  • Built brand loyalty and accomplished customer satisfaction by working well with other food service team members
  • Mastered point-of-service computer system for automated order taking
  • Packaged menu items into bags or trays and placed drink orders into carriers for easy transport
  • Reviewed contents on food trays to check complete order
  • Operated grills, deep fryers and griddles safely to avoid accidents or injury.

Assistant Manager

Jill's Cleaning Service
Royal Palm Beach, FL
10.2012 - 06.2016
  • Delegated daily tasks to team members to optimize group productivity
  • Directed and led employees, supervising activities to drive productivity and efficiency
  • Enforced company policies and procedures to strengthen operational standards across departments
  • Organized schedules, workflows and shift coverage to meet expected business demands
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies
  • Completed inventory audits to identify losses and project demand
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies
  • Assisted with developing and implementing marketing strategies to improve sales and profitability
  • Delegated tasks to team members based upon skill level and to achieve organizational goals
  • Recruited and hired qualified candidates to fill open positions
  • Worked closely with customers to understand needs and resolve diverse issues
  • Maintained current understanding of company offerings to better serve customers and team members
  • Managed and employees
  • Managed and motivated 5 employees
  • Oversaw budgeting responsibilities, reducing costs and increasing margins
  • Assisted with planning and developing company initiatives and projects
  • Assisted manager in planning and implementing strategies to attract customers and maximize sales
  • Assisted with hiring of new employees by verifying references and prior employment.

Medical Office Manager

Palm Beach Comprehensive Medical Center
Lake Worth, FL
05.2002 - 10.2011
  • Managed staff scheduling and set patient scheduling policy
  • Supervised patient billing, collection and financial counseling and assisted with cash posting
  • Interviewed, hired and trained medical office teams and conducted performance reviews
  • Supervised cleaning staff and coordinated equipment maintenance activities
  • Coordinated logistics for internal and external staff meetings and conferences
  • Performed data entry and processing into system databases and troubleshot minor computer issues
  • Developed and implemented office policies and procedures while adhering to
  • HIPAA and OSHA regulations
  • Oversaw digital patient charting, data entry and administrative duties regarding insurance, billing and accounts receivable
  • Developed plans to streamline patient flows, increase office and patient care efficiency and generate new revenues
  • Organized and maintained documents, files and records
  • Worked with management team to improve workflows and eliminate unnecessary tasks
  • Created and implemented administrative processes and procedures to prioritize job tasks and establish personnel responsibilities
  • Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care
  • Oversaw customer service and satisfaction initiatives, reporting to management on successful strategies
  • Evaluated program performance against expectations
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity
  • Pitched in to help with office tasks during busy periods and staff absences
  • Managed work requests, new orders and pricing changes while coordinating logistics to verify delivery dates
  • Performed billing, collection and reporting functions for Palm Beach Medical office
  • Recruited and hired talented team members, boosting department skills and expertise in areas of records and file management
  • Improved productivity initiatives, managing accounts, coordinating itinerary and scheduling client appointments
  • Planned and executed successful corporate meetings, lunches and special events for large and small groups
  • Communicated company philosophies and policies, demonstrated work routines and documented performance
  • Analyzed and identified improvements to implement in department systems and controls.

Penn Foster College
Scranton, PA
  • Updated billing procedures to improve overall efficiency and reduce accounts receivable
  • Collaborated with finance and accounting departments to deliver comprehensive financial information to facilitate decision making for management, stakeholders and parent company
  • Coordinated and finalized quarterly and annual financial reporting packages
  • Controlled revenue collection systems to maintain information quality and integrity
  • Led annual financial audit and preparation of support for audited financial statements
  • Facilitated and completed annual financial statement audits and reviewed results
  • Managed cash flows to optimize year-end tax benefits
  • Advised executives on contracts with significant financial implications
  • Implemented multiple software conversions, desktop setup and staff training.

Education

Medical Billing/Coding -

Penn Foster College
04.2022

High School Diploma -

Penn Foster High School
07.2010

Associate of Science - Medical Assisting

Skills

  • Lead generation
  • Sales process engineering
  • Market and competitive analysis
  • Profit and revenue-generating
  • Strategies
  • Compelling leadership skills
  • Service-driven sales
  • Complex project negotiations
  • Brand-building strategies
  • Recruiting and hiring
  • Consultative and relationship selling
  • Social media savvy
  • Culinary knowledge
  • Reliable team worker
  • Engaging personality
  • Excellent multi-tasker
  • Math and language skills
  • Comfortable standing for long time
  • Periods
  • Neat, clean and professional
  • Appearance
  • Proven leader
  • Reliable and punctual
  • Delivers exceptional customer
  • Service

Timeline

Patient Registration Coordinator

Advent Health Daytona
05.2023 - Current

EXPERIENCE Account Executive Manager

Affinity Solution's, Palm
10.2021 - 07.2022

Customer Call Center Representative

Omni Interaction's, Coast
02.2020 - 07.2021

President/Club Treasurer

Stone Forest Home Owner's Association
09.2018 - 02.2018

s Crew Member

Mcdonald, McDonald's Restaurant
07.2016 - 01.2018

Assistant Manager

Jill's Cleaning Service
10.2012 - 06.2016

Medical Office Manager

Palm Beach Comprehensive Medical Center
05.2002 - 10.2011

Penn Foster College

Medical Billing/Coding -

Penn Foster College

High School Diploma -

Penn Foster High School

Associate of Science - Medical Assisting

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MELISSA DRAGON