Hi, I’m
Melissa Driver
Magnolia,TX
Summary
Dedicated Front End Supervisor well-versed in satisfying customers with exceptional service and support. Accurate and efficient in handling money, assigning tasks and maintaining customer areas. Prepared to bring 5 years of experience to dynamic new position.
Overview
4
years of professional experience
Work History
TJMAXX
Front End Coordinator
03.2023 - Current
Job overview
- Advised and trained new employees in job tasks, offering positive reinforcement.
- Engaged customers by offering to help find needed merchandise.
- Stepped in to ring up customer purchases during very busy time periods or when store was short staffed.
- Provided expert service when greeting customers, answering phone calls and handling issues.
- Successfully oversaw and handled all merchandising and maintenance for front end.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Managed store personnel by delegating tasks and supervising daily operations.
- Scheduled employee and drafted sales reports to keep daily processes running smoothly.
- Managed customer needs and delegated tasks to employees for optimal coverage.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Built strong relationships with customers to increase retention and loyalty.
- Gain 50+ Credit Card Application
Tune Up The Manly Salon
Bartender /Keyholder
07.2022 - 03.2023
Job overview
- Counted out cash drawers and balanced totals.
- Completed store opening and closing procedures.
- Processed cash, credit, debit, and check payments.
- Kept store clean and organized to provide shoppers with pleasant experience.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Trained and mentored new employees.
- Opened and closed store 5 days per week by counting registers, making deposits, and storing and filing all daily paperwork.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Created and maintained databases to track and record customer data.
- Scheduled, coordinated and confirmed appointments and meetings.
- Completed data entry and filing to keep records updated for easy retrieval.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Crafted special drink and cocktail menu items for seasonal offerings.
Main Event
Server Trainer
04.2022 - 08.2022
Job overview
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Instructed servers on proper techniques for taking orders, serving food and providing customer service.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Established and maintained positive relationships with trainees to drive successful learning outcomes.
- Assisted in new server onboarding and orientation to cultivate seamless transitions.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Developed and implemented strategies to motivate and incentivize server performance and service delivery.
- Coordinated training schedules across sites with supervisors and managers to optimize training initiatives and work-flow management
- Trained and mentored 10 new personnel hired to fulfill various roles include new manager.
Whaterburger
Team
01.2020 - 02.2022
Job overview
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
- Made food according to standard recipes with requested changes for customer satisfaction.
Education
Lone Star College System, Tomball, TX
GED
08.2023
Skills
- Seasonal Promotions
- Office Supplies and Inventory
- Systems Assessment and Improvement
- Credit Returns Processing
- Cash Handling
- Loss Prevention Strategies
- Customer Credit Management
- Sales Assistance
- Price Verifications
- Goals and Performance
- Verbal and Written Communication
- Front-End Support
- Staff Coaching and Training
- Hospitality Service
- POS Inventory System Operation
- Complex Transactions
- Positive Reinforcement
- Conflict Management
- Manage Employees
- Financial Management
- Workflow Management
- Scheduling and Time-Tracking
Timeline
Front End Coordinator
TJMAXX
03.2023 - Current
Bartender /Keyholder
Tune Up The Manly Salon
07.2022 - 03.2023
Server Trainer
Main Event
04.2022 - 08.2022
Team
Whaterburger
01.2020 - 02.2022
Lone Star College System
GED
Similar Profiles
Macy BauerMacy Bauer
Retail Associate at TJMaxxRetail Associate at TJMaxx
Millicent AdjeiMillicent Adjei
Customer Service Representative at TjmaxxCustomer Service Representative at Tjmaxx
Ariadna CortesAriadna Cortes
Sales Associate at TJMaxxSales Associate at TJMaxx