Melissa D. Springs
Nashville,Tn
Summary
Passionate and driven professional experienced in fast-paced environments, skilled in building strong relationships with internal and external stakeholders. Committed to delivering exceptional patient experiences and developing top talent, with a proven track record as an effective leader who communicates and executes business objectives. Aligning teams towards the goal of providing superior healthcare experiences, contributing to Howell Allen and Ascension St. Thomas' vision and mission. Currently seeking opportunities to advance my career, bringing valuable experience in successful retail management and a continuous drive for personal growth. As the saying goes, 'If you are persistent, you will get it; if you are consistent, you will keep it.'
Overview
17
17
years of professional experience
Work History
PSR
Ascension St.Thomas Howell Allen Clinic
09.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked well in a team setting, providing support and guidance.
- Developed and maintained courteous and effective working relationships.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Strengthened communication skills through regular interactions with others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
- Passionate about learning and committed to continual improvement.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Increased customer service success rates by quickly resolving issues.
- Trained and supervised employees on office policies and procedures.
- Assisted in maintaining a safe work environment by adhering to company policies and reporting potential hazards.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
Store Manager
Yankee Candle
03.2021 - 04.2023
- Directed operations in high traffic retail environment.
- Directed staff efforts towards meeting organization goals and improving guest engagement.
- Skillfully led teams to achieve business objectives with superior communication and execution.
- Received accolades for exceptional performance in 2022.
- Handled key responsibilities and tasks efficiently.
- Directed store initiatives to boost sales performance in line with revenue expectations.
- Regularly update knowledge of products, policies, and other relevant information to ensure top-tier service.
- Maintain sufficient staffing by recruiting and networking.
- Ensure adherence to company guidelines in merchandise presentation to enhance customer experience.
- Executed corrective actions when necessary while handling reward systems and employee feedback.
- Increased profitability through precise labor management, careful scheduling, and expense oversight.
- Oversaw store facilities to ensure safety and security for guests and staff.
- Generated cash reports and placed merchandise orders using computer software for transaction management.
Assistant Store Manager
The Disney Store
03.2012 - 03.2021
- Directed achievement of store's metrics targets, enhancing overall results.
- Mentored staff to meet all targets.
- Addressed feedback with timely and effective actions.
- Developed premier engagement strategies to enhance guest satisfaction.
- Directed the enhancement of store visual standards.
- Enhanced product performance through consistent coaching and adherence to company communication guidelines.
- Implemented effective communication strategies for optimal company profit outcomes.
- Focused on fostering team growth alongside self-improvement.
- Focused on development of employees and business expansion.
- Engage with leaders across stores and the company to ensure professional collaboration.
- Directed order management processes in collaboration with store management, safeguarding guideline and budget alignment.
- Coordinated with operational management in forming a team dedicated to selecting appropriate products for the business.
- Adhered to guidelines in troubleshooting RSP-related problems.
- Facilitated guest experience improvements by partnering with store leaders and utilizing learnings from shop scores.
- Supported stage directors in reaching objectives within a positive environment.
- Exhibits a strong dedication to improving guest experiences.
Sales Associate
The Children's Place
08.2007 - 03.2012
- Performed sales tasks with reliability and professionalism.
- Excelled in delivering outstanding performance in all duties.
- Maintained effective time management by working part-time and caring for four children at home.
- Gained experience working across four unique sites.
- Conducted training sessions for onboarding employees.
- Earned recognition for outstanding credit card acquisition.
- Eagerly anticipated opportunities for career growth.
- Established clear sales targets for optimal achievement.
- Enhanced product promotion for increased sales.
- Demonstrated enthusiasm from the first days in retail.
Education
Nashville Academy
Nashville, Tn05.1997
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Excellent communication
- Critical thinking
- Organizational skills
- Calm under pressure
- Active listening
- Organization and time management
- Decision-making
- Problem resolution
- Verbal communication
Timeline
PSR
Ascension St.Thomas Howell Allen Clinic
09.2023 - Current
Store Manager
Yankee Candle
03.2021 - 04.2023
Assistant Store Manager
The Disney Store
03.2012 - 03.2021
Sales Associate
The Children's Place
08.2007 - 03.2012
Nashville Academy
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