Melissa D. Tiemann

Back up Case Manager Supervisor, chart audits, review plans for continuity of care, I manage 40 members a month which requires going into their home to ensure their safety, communicating with doctor's and other nurses, yearly recertification.

Pre admit patients for upcoming procedures, verify insurance and get pre approval.

Training new employees, overseeing phone calls, ensure they are routed to appropriate place, be able to deescalate call situations as needed, greet patients in the ER with compassion and understanding of their situation, assist them with financial assistance if needed, pre register patients, call and verify insurance, update all demographic information on all patients, ensure patients privacy.