Melissa Ducusin
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Pursues every opportunity to support team members and proactively address issues. Dedicated, dependable and quick-learning team player with effective communication and organization skills as well as strong decision making.
Overview
4
4
years of professional experience
Work History
Barista
Starbucks
01.2022 - Current
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Trained new employees, sharing knowledge and expertise of coffees, teas, merchandise as well as great customer service.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Trained new team members with positive reinforcements and respect with encouraging coaching.
- Elevated customer loyalty by using strong communication abilities to resolve customer's issues.
- Maintained regular and consistent attendance and punctuality.
- Provided friendly and efficient service to over 100 customers per day, ensuring their satisfaction and loyalty.
- Collaborated with a team of 10 baristas to maintain a clean and welcoming environment, following health and safety standards.
- Demonstrated attention to detail and multitasking abilities by preparing customized drinks according to customer preferences and company standards.
Waiter/Server Assistant
Pho Nguyen Restaurant Jazen Tea
06.2019 - 03.2021
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Refilled drinks/ condiments and restocked serving areas to minimize delays.
- Maintained clean, safe and organized work environment to safeguard servers and patrons.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Greeted customers warmly to provide exceptional customer service while taking down reservations.
- Collaborated with other staff members to maintain high-level customer satisfaction.
- Delivered customer orders promptly and with attention to accuracy and satisfaction.
- Assisted customers with seating and menu selections to support fast-paced restaurant operations.
- Addressed customer complaints and inquiries to verify satisfaction.
- Processed payments for orders and provided customers with change.
Education
Associate of Arts - Business Administration
Mission College
Santa Clara, CA07.2023
Skills
- Leading Employees
- Strong communications
- Customer service skills
- Stocking
- Attention to detail
- Financial Transactions
- Ability to learn quickly
- Ordering and tracking supply inventory
- Training new employees
- Multitasking
- Public Speaking
- Microsoft word, Powerpoint, spreadsheets, Outlook and Excel proficiency
Timeline
Barista
Starbucks
01.2022 - Current
Waiter/Server Assistant
Pho Nguyen Restaurant Jazen Tea
06.2019 - 03.2021
Associate of Arts - Business Administration
Mission College