Melissa Duffeild
Westville,NJ
Summary
Dedicated worker with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
16
16
years of professional experience
Work History
Clerical Associate
Adapt Technical Group
09.2021 - Current
- Delivered clerical support by handling range of routine and special requirements
- Prepared and edited documents to produce precise, accurate and up to date information on patience
Hostess
Meadows Diner
12.2021 - 01.2022
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Advised customers about special offerings and menu items to help drive sales.
- Backed up servers by checking on tables and retrieving items for guests.
- Relayed guest comments or suggestions to manager on duty for further action.
- Seated patrons based on guest preferences and seating availability.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Answered phone calls to take orders, give information and document reservations.
- Promoted business loyalty by fostering positive customer relationships.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Delivered pick-up and curbside orders to guests.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Maintained balanced cash drawer with correct money values and accurate documentation.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Answered customer questions about hours, seating, and menu information.
- Accommodated special seating requests for guests to enhance satisfaction.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Used cash registers and credit card machines to cash out customers.
- Provided patrons with estimated waiting times during peak service hours.
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
Assistant Store Manager
Dollar General
09.2021 - 11.2021
- Rotated merchandise and displays to feature new products and promotions.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Trained new employees on proper protocols and customer service standards.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Reported issues to higher management with great detail.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Cashier, Processing
Homegoods Stores
10.2020 - 04.2021
- Addressed customer needs and made product recommendations to increase sales.
- Helped customers complete purchases, locate items, and join reward programs.
- Verified accuracy of billing data and corrected discrepancies.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Processed customer refunds and adjustments according to company policies.
- Interacted with customers to resolve billing disputes and respond to inquiries.
- Stocked, tagged and displayed merchandise as required.
- Restocked and organized merchandise in front lanes.
- Greeted customers entering store and responded promptly to customer needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Welcomed customers and helped determine their needs.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Tallied cash drawer at beginning and end of each work shift.
- Built relationships with customers to encourage repeat business.
- Upsold additional products and services to customers, increasing revenue.
- Processed items coming into the store for display
Hostess
Seven Star Diner / Lounge / Bakery
04.2019 - 09.2019
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Advised customers about special offerings and menu items to help drive sales.
- Backed up servers by checking on tables and retrieving items for guests.
- Relayed guest comments or suggestions to manager on duty for further action.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
- Provided patrons with estimated waiting times during peak service hours.
- Used cash registers and credit card machines to cash out customers.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Accommodated special seating requests for guests to enhance satisfaction.
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Maintained balanced cash drawer with correct money values and accurate documentation.
- Delivered pick-up and curbside orders to guests.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Promoted business loyalty by fostering positive customer relationships.
- Completed daily side work and opening and closing duties without fail.
- Answered phone calls to take orders, give information and document reservations.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Cashier, Greeter
Ruths' Hallmark
11.2017 - 12.2017
- Fielded customer complaints and notified managers.
- Restocked and organized merchandise in front lanes.
- Upsold additional products and services to customers, increasing revenue.
- Created accurate customer profiles to facilitate future purchases.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Stocked, tagged and displayed merchandise as required.
- Upsold additional services to increase average transaction values.
- Assisted customers with returns, refunds and resolving transaction issues.
- Maintained clean, organized environments for presentable front-of-house areas.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Built relationships with customers to encourage repeat business.
- Monitored customer activity to maintain safe and secure environments.
- Answered customer questions and pointed individuals in right directions.
- Recommended products and services to customers based on personalized needs.
- Processed cash, credit and debit transactions accurately, limiting discrepancies.
- Retained knowledge of promotions, products and services for informative customer advice.
- Greeted customers entering store and responded promptly to customer needs.
- Answered questions about store policies and addressed customer concerns.
- Acted as first point of contact for visiting clients and customers.
- Provided friendly, attentive service throughout peak times for responsive customer care.
- Displayed friendly, outgoing, and energetic behavior to create warm, fun atmosphere for guests.
- Welcomed customers and helped determine their needs.
- Addressed customer needs and made product recommendations to increase sales.
- Helped customers complete purchases, locate items, and join reward programs.
Assistant Store Manager
Save A Lot
09.2010 - 01.2016
- Rotated merchandise and displays to feature new products and promotions.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Interacted well with customers to build connections and nurture relationships.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Reported issues to higher management with great detail.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Trained new employees on proper protocols and customer service standards.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mitigated business risks by working closely with staff members and assessing performance.
Cashier
Big Lots
11.2007 - 04.2008
- Handled cash with high accuracy and took care to check bills for fraud.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Operated cash register to record transactions accurately and efficiently.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Identified and resolved discrepancies and errors in customer accounts.
- Learned duties for various positions and provided backup at key times.
- Set up new sales displays each week with fresh merchandise.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Addressed customer needs and made product recommendations to increase sales.
- Tallied cash drawer at beginning and end of each work shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Processed refunds and exchanges in accordance with company policy.
- Worked with floor team and managers to meet wide range of customer needs.
- Lifted up to [Number] pounds at once and used forklift to move heavier loads
Kitchen Staff Member
A.R.C. Of Gloucester County
06.2007 - 08.2007
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
- Operated kitchen equipment in accordance with manufacturer instructions.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Monitored food temperatures and quality throughout shifts.
- Monitored inventory deliveries to minimize product losses and prep for service.
- Followed sanitary food handling procedures, focused on correct use of covers and labels and discarded ingredients by expiration date.
- Managed time to juggle multiple tasks simultaneously with ease.
- Transported food items from storage areas to kitchen for prepping.
- Washed, peeled and cut fruits and vegetables by hand and machine and assembled and mixed salad ingredients, gelatin molds and fruit crisps.
- Plated and presented food following chef requirements.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Sanitized dining ware and kitchen equipment according to health code standards.
Education
Certificate - Massage Therapy
Gloucester County School Of Massgae
Sewell, NJ03.2006
High School Diploma -
Pitman High School
Pitman, NJ06.2004
Skills
- Payment Processing
- Dedicated Team Player
- Opening and Closing Procedures
- Complex Problem-Solving
- Verbal and Written Communication
- Bank Deposit Reconciliation
- Project Management
- Employee Training
- Merchandise Sales
- Prioritizing Work
- Self Starter
- Microsoft Office
- Time Management
Timeline
Hostess
Meadows Diner
12.2021 - 01.2022
Clerical Associate
Adapt Technical Group
09.2021 - Current
Assistant Store Manager
Dollar General
09.2021 - 11.2021
Cashier, Processing
Homegoods Stores
10.2020 - 04.2021
Hostess
Seven Star Diner / Lounge / Bakery
04.2019 - 09.2019
Cashier, Greeter
Ruths' Hallmark
11.2017 - 12.2017
Assistant Store Manager
Save A Lot
09.2010 - 01.2016
Cashier
Big Lots
11.2007 - 04.2008
Kitchen Staff Member
A.R.C. Of Gloucester County
06.2007 - 08.2007
Certificate - Massage Therapy
Gloucester County School Of Massgae
High School Diploma -
Pitman High School
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