Summary
Overview
Work History
Education
Skills
Timeline
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Melissa Dugger

Cape Coral ,FL

Summary

Reliable and dedicated professional with a history of excellence in customer service and team collaboration, notably in the food and beverage industry. With a warm compassionate, but strong personality. Expert in POS system operations and beverage preparation, with a track record of enhancing customer satisfaction and streamlining service in high-volume dining settings. Skilled in multitasking and ensuring positive guest experiences, consistently achieving and surpassing service standards.

Overview

15
15
years of professional experience

Work History

Cafe Partner

Farmer Joe's Grocery Store
07.2024 - Current

I make espresso coffee, lattes and anything coffee related, I also prepare fresh produce for juicing and smoothies.

I prepare, cook, and serve breakfast and lunch items. Such as eggs, bacon, sausage, or ham and toast or on any type of bagel or cressonts. we also serve avocado toast & hamburgers and cheese burgers. Hot dogs and grilled cheese. All to order. While ensuring cleanliness and following food safety guidelines. Making sure times and dates are written on everything. I also cash out customers using a register and pos system.

Waitress & Cocktail Server

Sunflower Cafe Ft Myers Beach
12.2021 - 03.2024
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • worked holidays such as Christmas and Thanksgiving.
  • completed all closing tasks and running side work such as cleaning floors, walls, bathrooms, server station's, front and back of house. rolling silver wear ect. reporting tips, tipping out.

Caregiver

Project Choice LLC
03.2020 - 08.2023
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with Toileting, dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Reported daily of clients progress or regression.
  • Administered daily prescribed or over the counter medications. while following M.A.R. guidelines.
  • Assisted with electric and manual hoier lifts. Power chair and wheelchairs.
  • Monitored vital signs, and bloodsugar levels for diabetes's
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.

Server/ Bartender

Cpt'n Fishbones (Shell Factory)
10.2017 - 03.2018
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.

Waitress/Server Trainer

Bob Evans Restaurant
12.2009 - 04.2013
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Used cash registers and credit card machines to cash out customers.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Trained new team members on restaurant procedures, menu items, and performance strategies.

Education

High School Diploma -

Academy High School @ New Directions Center
3650 Michigan Ave Ft Myers FL, 33916
06-2006

Skills

  • Compassionate care
  • Point of sale (POS) system operations
  • Beverage preparation
  • First aid and CPR
  • Multitasking and organization
  • Dependable and responsible
  • Team collaboration
  • HIPAA compliance
  • High volume dining
  • Exceptional customer service
  • Cash handling
  • Food running

Timeline

Cafe Partner

Farmer Joe's Grocery Store
07.2024 - Current

Waitress & Cocktail Server

Sunflower Cafe Ft Myers Beach
12.2021 - 03.2024

Caregiver

Project Choice LLC
03.2020 - 08.2023

Server/ Bartender

Cpt'n Fishbones (Shell Factory)
10.2017 - 03.2018

Waitress/Server Trainer

Bob Evans Restaurant
12.2009 - 04.2013

High School Diploma -

Academy High School @ New Directions Center
Melissa Dugger