Summary
Overview
Work History
Education
Skills
Timeline
Generic

MELISSA DUKES

Fletcher

Summary

Professional with robust background in scheduling and coordination, skilled in optimizing workflows and ensuring efficient resource allocation. Strong focus on team collaboration and achieving results, adaptable to changing needs. Expertise in time management, communication, and conflict resolution, making reliable asset in fast-paced environments. Known for maintaining high standards and delivering consistent, impactful outcomes.

Overview

30
30
years of professional experience

Work History

Scheduler

CarePartners Home Health
10.2012 - Current
  • I work as the nursing scheduler for the Asheville Home health office. Scheduling for 20 clinicians working in the field. Also, taking calls from patients with scheduling questions. Working many reports each day to ensure that every patient is scheduled and none of their visits are missed. Working with the staff on making sure their schedules are managed properly, so no one is over loaded while someone else is low. I very close with the clinical managers to meet the need of each patient. Keeping track of the days that staff are off or out sick on the Outlook calendar and blocking their schedules so that no patient is missed. It is also my responsabilty to fax/call any INR results in to the MD or anticoagulation clinic. Then make sure that all orders have been faxed or called back. I also have experience in timekeeping, making the call schedule and holiday schedule.

Front Desk/scheduler

ABC Pediatrics
07.2007 - 08.2008
  • Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Maintained the front desk and reception area in a neat and organized fashion. Scheduling patients for there yearly physical exams. Working close with the doctors to get patients back and care for as soon as possible.

Medical Records

Visiting Health Professionals
06.1995 - 01.2000
  • Medical records experience in filling in current/discharged charts. Working as a courier taking orders to MD offices to be signed and returned. Also working in the call center.

Education

High School Diploma -

Erwin High School
Asheville, NC
01.1995

Skills

  • Problem-solving resourcefulness
  • Collaborative team member
  • Proficient in Microsoft Office
  • Meticulous attention to detail
  • Effective time management
  • Professional demeanor
  • Calendar coordination
  • Accurate patient charting
  • Proficient in computer applications
  • Accurate data entry
  • Dedicated work ethic
  • Client support
  • Collaborative teamwork
  • Efficient task management
  • Meeting schedule management
  • Analytical problem-solving
  • Professional phone communication

Timeline

Scheduler

CarePartners Home Health
10.2012 - Current

Front Desk/scheduler

ABC Pediatrics
07.2007 - 08.2008

Medical Records

Visiting Health Professionals
06.1995 - 01.2000

High School Diploma -

Erwin High School

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