Melissa Duncan

Dedicated HR and customer service specialist with over 7 years in effectively managing employee relations matters and delivering exceptional customer experiences. Skilled in recruitment, onboarding, and fostering positive workplace environments. Proven ability to solve issues and address employee & customer concerns.

Excited to utilize my expertise to support the mission of your company.

• Notary Public, State of Colorado (March 2023)
• Pi Sigma Alpha Honor Society (May 2016)

Employee Relations & Payroll Administrator

Koala Kare Products (A Division of Bobrick) - Centennial, CO (10/2021 - Present)

• Acts as primary support for Employee Relations Manager
• Manages the division payroll through UKG
• Updates benefits changes, earnings, deductions, 401k, and garnishments
• Processes billing for medical, dental, vision and life insurance policies
• Assists with expense reports in Concur
• Actively recruits candidates for open positions and leads the onboarding and benefits orientation for new hires
• Manages inventory for office and breakroom supplies
• Event planning: Company picnic, Health fair

Customer Service Representative

Bobrick Washroom Equipment and Koala Kare Products - Clifton Park, NY (10/2016 - 5/2021)

• Experience in a manufacturing facility for commercially marketed accessories
• Provided support on order logistics, product information, manufacturing defects, and damage
• TLC Representative
• Member of the Order Fulfillment Team; testing upgrades with the internal operating system and e-commerce platform
• CRM system support through Zendesk, Microsoft Office, and Infor Cloudsuite Industrial

Project Aide

Center for the Study of Canada - Plattsburgh, NY (01/2016 - 08/2016)

• Primary assistant to the directors, organizing the summer program for the Youth Ambassadors Exchange Program
• Administrative tasks in Microsoft Office and Google Suite.
• Assisted with mapping flight and travel plans
• Updated and maintained records
• Outreach through social media and tabling events

Intern

Minority Business Development Institute- MBDI: New York, New York (12/2014 - 01/2016)

• Aided Executive Director and CEO with preparation for educational workshops in conjunction with NYC Small Business Services during off time from school
• Led workshop on the development and strategy for social media
• Provided one on one consulting
• Maintained records by updating documents

American Marketing Association: SUNY Plattsburgh

• Co-Chair of The Champy Advertising Awards: Assisted in running the local business marketing awards in website design, radio, print, and commercials
• Community Service Chair