Melissa Dunihue
Kingston Springs,TN
Summary
Focused Administrative Coordinator handling diverse administrative functions. Proven history managing competing priorities in fast-paced and rapidly changing environments. Energetic Administrative Coordinator dedicated to assisting highly effective administrative teams and managing office operations with efficiency and grace. Excellent communication and relationship-building skills with proficiency in Microsoft Programs. Motivated Administrative Coordinator offers demonstrated success tackling various office tasks. Delivers proactive support on key administrative matters to promote productivity across departments. Recognized for organization and time management skills. Self-motivated Administrative Coordinator brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
26
26
years of professional experience
Work History
Administrative Coordinator
Dialysis Clinic Inc.
Nashville, TN
10.2015 - Current
- Prepared detailed documents and reports in adherence administrative processes.
- Monitored and directed incoming mail and prepared outgoing mail.
- Collaborated in timely processing of billing and accounts receivables.
- Worked closely with others to accomplish timely invoicing and accounts receivables.
- Responded to questions and managed communications with patients and nurses.
- Resolved issues through active listening and open-ended questioning, escalating major problems to Lab Director.
- Monitored front areas so that questions could be promptly addressed.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Maintained 95% accuracy while updating databases with patient data and verifying all changes.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Kept high average of performance evaluations.
Asst. Deli Manger
Publix Supermarkets Store
Nashville, TN
08.1996 - 10.2015
- Operated slicer and price computing scale to accurately slice, weigh and label meat products.
- Controlled freshness of products by rotating and removing out of code merchandise.
- Prepared and placed meat cuts and products in display counter to catch shopper's eye and boost sales.
- Verified inventory computations by comparing to physical counts of stock, investigating any discrepancies with Store Manager.
- Attended to 600 customers per week by taking orders, resolving complaints and issues and operating cash register to take payments.
- Increased sales 30% through suggestive selling of promotional items.
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
- Controlled inventory costs by carefully managing portion control and reducing waste.
- Inventoried food products and associated materials on daily basis.
- Achieved high customer satisfaction ratings with thorough training and effective customer service policies.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Set schedules for 23 staff by planning and designating shifts and hours.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Directed team of 23 deli workers handling $64,000 in weekly business.
- Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
- Limited portion sizes and used garnishes to control food costs.
Education
Associate of Arts - Medical Administration
University of Phoenix
Tempe, AZ03.2015
High School Diploma -
West Orange High School
Winter Garden, FL05.1993
Skills
- Verbal and Written Communication
- Office Management
- Report Preparation and Analysis
- Correspondence Management
- Administrative Arrangement
- Telephone Etiquette
- Time Management
- Microsoft Word
- Team Collaboration
- Microsoft Excel
- Data Entry
- Attention to Detail
- Task Prioritization
- Report Development
- Customer Database Systems
- Administrative and Clerical Support
- Office Equipment Maintenance
- Client Correspondence
- Confidence and Drive
- Diligent Follow Through
- Mail and Package Distribution
- Data Collation
Additional Information
References
Angie Morris (Lab Supervisor) 615-513-3887
Christina Sholar (Lab Supervisor) 615-887-5687
April Monroe (Senior Administrative Coordinator) 615-427-8922
Bobbie Rhodes Clark (Lab Director) 870-347-6154
Timeline
Administrative Coordinator
Dialysis Clinic Inc.
10.2015 - Current
Asst. Deli Manger
Publix Supermarkets Store
08.1996 - 10.2015
Associate of Arts - Medical Administration
University of Phoenix
High School Diploma -
West Orange High School
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