Melissa Dunn
Summary
Breadth and depth of experience in the P&C industry, highly specialized in Workers' Compensation and Managed Care. Committed to the vocation because of the potential for human impact. Experienced leader with ability to inspire and drive results. Passionate about attracting talent to the industry. Visionary thinker with strong creative and communication skills. Extensive professional network.
Overview
34
34
years of professional experience
2
2
Certification
Work History
Executive Director - National Sales
FIGUR8
2023.06 - 2023.12
- Contracted position as a consultant to develop, plan and execute sales strategy for top 20 WC carriers / payers.
- Worked collaboratively with Provider Sales and Success functions to optimize resources given expansion and penetration goals.
- Joined this med-tech start-up shortly after domestic product launch.
Chief Sales Officer
Paradigm - Risk Solutions / Catastrophic
2020.01 - 2023.01
- Initiated strategy to drive new logo acquisition, promote existing client growth and increase market share and profitability.
- Sustained revenue in first year despite Covid downturn, delivered 33% top-line growth over two subsequent years.
- Led both sales and account management functions
SVP Sales
MyMatrixx
2018.09 - 2020.01
Midwest Regional Claim Advocacy Leader
Arthur J. Gallagher
2018.04 - 2018.09
Vice President and Managing Director
Liberty Mutual / Helmsman Management Services
2006.01 - 2018.03
West Region Sales Lead
Specialty Risk Services (acquired By Sedgwick)
2003.01 - 2006.03
Education
Bachelor of Arts - Criminal Justice / Business / Sociology
Baldwin – Wallace University
Berea, OHSkills
- Strategic leadership of sales and client service teams supporting products in P&C insurance, TPA services and niche managed care
- Produce top-line growth and strong client retention in difficult market conditions
- Highly regarded as coach, teacher and mentor by staff and peers
- Change management acumen through start-up, restructuring and acquisitions
- Identifying best practices, developing job standards, and establishing benchmarks for performance and service excellence
- Business planning and forecasting, territory mapping and assessment, design of sales commission and compensation plans
- Managing centralized, remote, and cross functional teams with span of control up to 20 Assess, attract, and retain talent to build high performing teams
- Lean management transformation including tiered huddles; creation, testing and execution of standard work practices and deployment of root cause problem solving
Certification
- Associate in Risk Management (ARM), The Institutes
- Associate in Claims (AIC), The Institutes
Additional Information
Kids' Chance of America - Advancement Committee Volunteer - Corporate Partners and Individual Giving Campaigns
Kids' Chance of Illinois - Board Member
Frequent speaker and contributor on claims and managed care topics at national and regional conferences and seminars; RIMS, CLM, WCI, broker symposiums and trade publications.
Timeline
Executive Director - National Sales
FIGUR8
2023.06 - 2023.12
Chief Sales Officer
Paradigm - Risk Solutions / Catastrophic
2020.01 - 2023.01
SVP Sales
MyMatrixx
2018.09 - 2020.01
Midwest Regional Claim Advocacy Leader
Arthur J. Gallagher
2018.04 - 2018.09
Vice President and Managing Director
Liberty Mutual / Helmsman Management Services
2006.01 - 2018.03
West Region Sales Lead
Specialty Risk Services (acquired By Sedgwick)
2003.01 - 2006.03
Bachelor of Arts - Criminal Justice / Business / Sociology
Baldwin – Wallace University