Melissa Dunn

• Managed a classroom of approximately 20-23 students.
• Supported social and emotional development by utilizing mindfulness practices and conflict-resolution strategies.
• Implemented evidence-based instructional strategies to improve reading and math skills among struggling learners.
• Established open communication and positive relationships with students, parents, peers, and administrative staff.
• Created supportive and inclusive learning environments, fostering positive classroom atmospheres and supporting student growth and learning.
• Helped students develop self-esteem and life skills by fostering healthy conflict resolution, critical thinking, and communication.
• Attended students' sporting events and performances to offer support and encourage extracurricular activities.
• Participated in professional development opportunities regularly to stay current on educational research and best practices.

The Institute for Social Research at the University of Michigan - Responsible for:

• Collected high-quality data for the Health and Retirement Study (HRS) to inform local and national policy and improve health outcomes.
• Conducted interviews with participants to assess eligibility.
• Followed strict guidelines to receive unbiased, unprompted responses.
• Ensured high-quality data collection by closely adhering to established protocols and guidelines.
• Maintained detailed records of all conducted interviews, ensuring timely and accurate reporting to project leads.
• Prepared and sent interview confirmation letters to candidates to confirm interview arrangements.
• Collected and recorded data at various field sites for later assessment and data analysis.
• Performed in-depth interviews with research subjects and compiled data and analyses into reports for review by project leadership.

Provided online support and content moderation for nearly 6500 group members, including:

• Monitored content for compliance with platform policies, promoting a safe online environment.
• Enhanced user engagement with proactive moderation strategies and timely responses to inquiries.
• Developed guidelines and best practices for maintaining a respectful, professional tone in online discussions.
• Reviewed and approved content submissions according to established policies, ensuring quality control across all channels.
• Fostered a culture of respect among users by modeling positive communication skills and promoting constructive dialogue.
• Maintained strict adherence to confidentiality standards when handling sensitive user information or disputes involving personal matters.
• Assisted in onboarding new moderators by conducting training sessions on moderation tools and techniques.

• Reviewed and rated content of internet search results to improve quality and relevance for US markets
• Read and applied written guidelines on how to evaluate and rate various assigned tasks
• Conducted research using online tools to determine intent and accuracy of task information
• Applied local knowledge and project guidelines to evaluate relevance and intent, tone, and cultural appropriateness of task information in assigned market(s)
• Completed tasks utilizing proprietary web-based evaluation tool (HRS)

• Administrative services to the Regional Property Manager, including:
• Updating tenant contact information and new tenant handbooks
• Ensuring subcontractor compliance with project specific insurance requirements
• Providing tenant support and assigning /escalating maintenance work orders through effective logistics management and call dispatch
• Drafting/revising contracts, lease documents, internal reports and memos
• Travel arrangements and booking for department executives and managers

• Perform and monitor standard electronic discovery processing and litigation functions, including: import/ingestion, export (briefcases, productions), job quality control, and case database administration on a proprietary eDiscovery platform
• (Emphasis on medical record and corporate/business document parsing)
• Track eDiscovery data & ESI (electronically stored information) workflows and QC, in accordance with standard operating procedures
• Work Independently, and as part of a team, to ensure that jobs progress quickly and with high quality
• Effectively communicate job status and potential issues with co-workers and management
• Perform other related eDiscovery tasks as needed