Melissa Duque
cypress,texas
Summary
Friendly and outgoing individual with great attention to detail, the ability to learn new information quickly and great people person. Seeking a environment that allows me to grow professionally and where I can use my skills to provide support to the team, good at communicating, a team player, and able to learn new tasks.
Overview
7
7
years of professional experience
Work History
Medical Receptionist
Memorial Psychiatry
Houston, TX
02.2024 - Current
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Verified insurance coverage for appointments and collected co-payments as required.
- Greeted and checked in patients, updating patient information in computer system.
- Answered phones promptly and directed calls appropriately.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Straightened up waiting room to maintain neat and organized space.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
Medical Assistant
Gastrointestinal Consultants
Houston, TX
07.2022 - 02.2024
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Organized patient charts before each day's clinic sessions began.
- Scheduled appointments for patients via phone and in person.
- Educated patients about medications, procedures and physician's instructions.
- Measured vital signs and took medical histories to prepare patients for examination.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Supported administrative staff by processing payments.
- Reference: Carolina S.
Catering Supervisor
Corner Bakery Cafe
Katy, TX
11.2017 - 10.2023
- Collaborated with marketing team on strategies for promoting catering services offered by the company.
- Interacted with guests on a regular basis to ensure satisfaction with meals served at catered functions.
- Resolved any complaints or concerns from customers regarding catering services provided.
- Supervised and coordinated day-to-day activities of catering staff, including scheduling shifts and assigning tasks.
- Directed food delivery and presentation to maintain catering operations.
- Assisted customers with food selection, inquiries and order customization requests.
- Oversaw food preparation, production and presentation according to quality standards.
- Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
- Prepared variety of foods according to exact instructions and recipe specifications.
Education
High School Diploma -
Alief Taylor High School
Houston, TX05-2017
Skills
- Billing support
- HIPAA Compliance
- Insurance Verification
- Referral Verification
- Payment Collection
- Front Desk Operations
- Co-payment collection
- Patient Registration
- Patient Scheduling
Timeline
Medical Receptionist
Memorial Psychiatry
02.2024 - Current
Medical Assistant
Gastrointestinal Consultants
07.2022 - 02.2024
Catering Supervisor
Corner Bakery Cafe
11.2017 - 10.2023
High School Diploma -
Alief Taylor High School