Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Melissa Durakovic

Jacksonville

Summary

Dedicated professional with a strong commitment to customer service and conflict resolution. Known for creating positive experiences and maintaining high standards of organization and attention to detail.

Overview

7
7
years of professional experience

Work History

Administrative Assistant

ARCH Transportation
Dupo, IL
12.2024 - 03.2025

Performed clerical and administrative duties.

• Scheduled appointments and office communications managed.

• Prepared invoices and maintained records.

• Answered phones and directed calls appropriately.

• Organized and maintained paper and electronic filing systems.

Dishwasher/Restaurant Busser

Panera Bread
Saint Louis, MI
08.2018 - 11.2022
  • Maintained cleanliness and sanitation of the kitchen, dishwashing area, and food preparation spaces.
  • Operated commercial dishwashing equipment while following health and safety standards.
  • Cleaned and sanitized dishes, utensils, cookware, and kitchen equipment.
  • Assisted kitchen staff by keeping workstations stocked and organized.
  • Cleared and cleaned dining tables promptly to provide an excellent customer experience.
  • Restocked dining room supplies and maintained a clean, welcoming environment.
  • Assisted with opening and closing cleaning procedures.

Education

High School Diploma -

Lindbergh High School
Saint Louis, MI

Skills

    Customer Service Excellence: Passionate about creating positive customer experiences by providing friendly, attentive service, responding to customer needs, and resolving concerns with professionalism and empathy

    Attention to Detail: Dedicated to completing tasks accurately, maintaining clean and organized work areas, and ensuring high standards of quality and customer satisfaction

    Time Management: Effectively prioritizes tasks, manages multiple responsibilities, and consistently meets deadlines while maintaining quality service in fast-paced settings

    Conflict Resolution: Remains calm and professional when handling customer concerns or workplace challenges, focusing on finding practical solutions that leave customers feeling heard and valued

Languages

English
Bosnian

Timeline

Administrative Assistant

ARCH Transportation
12.2024 - 03.2025

Dishwasher/Restaurant Busser

Panera Bread
08.2018 - 11.2022

High School Diploma -

Lindbergh High School