Melissa Durham
Milton,FL
Summary
Experienced in managing multiple tasks and utilizing electronic medical record systems. Polished and professional individual dedicated to providing excellent customer service to both patients and staff. Consistently adheres to medical records policies and procedures to comply with HIPAA regulations and ensure patient confidentiality. Proven track record of effectively troubleshooting issues and maintaining the integrity of medical records. Knowledgeable medical office professional skilled at correcting and resubmitting claims, preparing patient charts, and reviewing health records for proper diagnosis codes. Background includes reviewing, analyzing, and managing medical record information to obtain prior authorizations from insurance companies and ensure timely payment.
Overview
9
9
years of professional experience
Work History
Population Health Navigator
Baptist Health Care
03.2023 - Current
- Participated in regular team meetings, huddles, staff meetings and quality improvement projects to improve patient care.
- Facilitated nursing care and individual patient and family education to support high risk and chronic disease management.
- Consulted with medical staff and ancillary department to eliminate barriers to delivery of care and identified service delivery problems and potential for patient management intervention.
- Assisted with and facilitated transition of care from hospitals, rehabilitation facilities, and skilled nursing facilities to home.
- Served as a liaison between healthcare providers and community-based organizations, creating a seamless continuum of care for patients.
- Assisted patients in navigating healthcare systems, resulting in timely access to appropriate services.
- Decreased hospital readmission rates by implementing proactive discharge planning and post-discharge support for high-risk patients.
- Provided ongoing support for patients struggling with chronic conditions, promoting adherence to recommended treatments and self-monitoring activities.
MEDICAL ASSISTANT
Baptist Health Care
05.2016 - 04.2019
- Record patients' medical history, vital statistics, or information such as test results in medical records
- Prepare treatment rooms for patient examinations, keeping the rooms neat and clean
- Interview patients to obtain medical information and measure their vital signs, weight, and height
- Authorize drug re lls and provide prescription information to pharmacies
- Clean and sterilize instruments and dispose of contaminated supplies
- Prepare and administer medications as directed by a physician
- Show patients to examination rooms and prepare them for the physician
- Explain treatment procedures, medications, diets, or physicians' instructions to patients
- Help physicians examine and treat patients, handing them instruments or materials or performing such tasks as giving injections or removing sutures
- Collect blood, tissue, or other laboratory specimens, log the specimens, and prepare them for testing
- Perform routine laboratory tests and sample analyses
- Contact medical facilities or departments to schedule patients for tests or admission
- Operate x-ray, electrocardiogram (EKG), or other equipment to administer routine diagnostic tests
- Change dressings on wounds
- Set up medical laboratory equipment
- Perform general
- Ce duties, such as answering telephones, taking dictation, or completing insurance forms
- Greet and log in patients arriving at
- Ce or clinic
- Schedule appointments for patients
- Inventory and order medical, lab, or
- Ce supplies or equipment
- Keep nancial records or perform other bookkeeping duties, such as handling credit or collections or mailing monthly statements to patients.
CLINICAL LEAD
Baptist Health Care
10.2019 - 03.2023
- Greet and log in patients arriving at
- Ce or clinic
- Schedule appointments for patients.
- Managed complex cases effectively through close collaboration with multidisciplinary teams, ensuring optimal patient outcomes.
- Streamlined workflow processes for increased efficiency and improved patient care delivery.
Education
Medical Assistant Clinical Medical Assisting -
CAPPS MEDICAL
INSTITUTE
Pensacola, FLHigh School Diploma - undefined
MILTON HIGH SCHOOL
Milton, FLNo Degree - Medical Billing And Coding Certificate
Pensacola State College
Pensacola, FL02-2025
Skills
- Medical Assistant Certi cation
- BLS/CPR
- Inventory and order medical, lab, or
- Ce supplies or
- Equipment
- Keep nancial records or perform other bookkeeping duties,
- Such as handling credit or collections or mailing monthly
- Statements to patients
- Perform general
- Ce duties, such as answering telephones,
- Taking dictation, or completing insurance forms
- Contact medical facilities or departments to schedule patients for
- Tests or admission
- Help physicians examine and treat patients, handing them
- Instruments or materials or performing such tasks as giving
- Injections or removing sutures
- Explain treatment procedures, medications, diets, or physicians'
- Instructions to patients
- Show patients to examination rooms and prepare them for the
- Physician
- Record patients' medical history, vital statistics, or information
- Such as test results in medical records
- MEDICAL ASSISTANT
- Santa Rosa Pediatrics , Pensacola, FL / May 2010 – May 2015
- Prepare treatment rooms for patient examinations, keeping the
- Rooms neat and clean
- Interview patients to obtain medical information and measure
- Their vital signs, weight, and height
- Authorize drug re lls and provide prescription information to
- Pharmacies
- Prepare and administer medications as directed by a physician
- Show patients to examination rooms and prepare them for the
- Physician
- Help physicians examine and treat patients, handing them
- Instruments or materials or performing such tasks as giving
- Injections or removing sutures
- Collect blood, tissue, or other laboratory specimens, log the
- Specimens, and prepare them for testing
- Perform routine laboratory tests and sample analyses
- Perform general
- Ce duties, such as answering telephones,
- Taking dictation, or completing insurance forms
- Greet and log in patients arriving at
- Ce or clinic
- Schedule appointments for patients
- Record patients' medical history, vital statistics, or information
- Such as test results in medical records
- Bookkeeping, CPR, Credit, Dictation, Forms, Insurance, Inventory, Materials, Neat, Statistics, Telephones
Timeline
Population Health Navigator
Baptist Health Care
03.2023 - Current
CLINICAL LEAD
Baptist Health Care
10.2019 - 03.2023
MEDICAL ASSISTANT
Baptist Health Care
05.2016 - 04.2019
High School Diploma - undefined
MILTON HIGH SCHOOL
Medical Assistant Clinical Medical Assisting -
CAPPS MEDICAL
INSTITUTE
No Degree - Medical Billing And Coding Certificate
Pensacola State College
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