Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Melissa D'Urso

Keller,TX

Summary

Adept at enhancing patient care and team efficiency, my tenure at Texas Health Resources HEB Hospital saw significant process improvements and stress reduction among staff. Expert in maternal health education and excelling in multidisciplinary teamwork, I've also led in-flight emergency responses with Delta Air Lines, ensuring passenger safety and satisfaction. Seasoned nursing professional offering proven clinical knowledge, natural interpersonal strengths and technical abilities. Knowledgeable about EMR charting, medication administration and interdisciplinary collaboration focused on optimizing patient care and support. Quality-focused and efficiency-driven leader. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

27
27
years of professional experience
1
1
Certification

Work History

L&D Registered Nurse

Texas Health Resources HEB Hospital
01.2009 - Current
  • Streamlined medication administration processes, reducing errors and increasing efficiency.
  • Reduced instances of workplace stress by leading mindfulness exercises during breaks to promote relaxation among nursing staff members.
  • Implemented evidence-based practices in patient care, resulting in better health outcomes and fewer complications.
  • Maintained accurate electronic medical records to ensure efficient coordination among team members involved in each patient''s care plan implementation process.
  • Promoted a safe and supportive environment for patients, families, and staff through adherence to hospital policies and procedures.
  • Enhanced nursing team communication through clear and concise documentation of patient information.

Lead Flight Attendant

Delta Air Lines, Inc
11.1997 - 04.2006
  • Handled difficult situations professionally, maintaining composure under pressure while providing effective solutions.
  • Conducted pre-flight briefings for crew members, ensuring proper understanding of safety protocols and expectations.
  • Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
  • Streamlined communication between cabin crew members during flights, enhancing teamwork and collaboration within the team.
  • Provided exceptional customer service, addressing passenger concerns and resolving issues promptly.
  • Led efforts towards creating an inclusive atmosphere on board by addressing diverse cultural needs of passengers.
  • Resolved passenger conflicts and medical emergencies during flights.

Education

Associate of Science - Nursing

Nassau Community College
Garden City, NY

Bachelor of Science - Nursing

The University of Texas At Arlington
Arlington, TX
12.2019

Skills

  • Maternal health education
  • Obstetric Emergency Response
  • Family-centered care
  • Blood Transfusion Administration
  • Preterm Labor Management
  • Multidisciplinary Teamwork
  • Breastfeeding support
  • Collaborative Practice
  • Continuous Quality Improvement

Accomplishments

Heart of the Promise Recipient 2022

Charge Nurse 2010-current

Lead Flight Attendant 1998-2006

ACLS Certification

BLS Certification


Certification

  • Licensed Registered Nurse 2007-Current
  • Advanced Cardiovascular Life Support (ACLS)
  • Basic Life Support (BLS)
  • Advanced Neonatal Resuscitation Program (NRP)


Timeline

L&D Registered Nurse

Texas Health Resources HEB Hospital
01.2009 - Current

Lead Flight Attendant

Delta Air Lines, Inc
11.1997 - 04.2006

Associate of Science - Nursing

Nassau Community College

Bachelor of Science - Nursing

The University of Texas At Arlington

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Melissa D'Urso