Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melissa Dykhouse

Cedar Springs,MI

Summary

Dynamic and detail-oriented professional with a proven track record in assembly and healthcare, exemplified during my time at Peoplelink. Skilled in proofreading and patient care, I excel in fast-paced environments, demonstrating exceptional time management and people skills. Known for enhancing assembly processes and improving patient satisfaction, I bring a comprehensive skill set to meet and exceed employer expectations.

Overview

2025
2025
years of professional experience

Work History

Resident Aide

Veterans Home
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
  • Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.

Resident Aide

The Brooke of Cedar Springs
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
  • Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
  • Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
  • Furthered skills by actively taking part in employee training and taking classes to improve skills.

Office Assistant

M.o.d Silver
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
  • Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
  • Informed and supported business leaders through consistent communication and administrative support duties.
  • Supported staff on special assignments and ad hoc projects.
  • Processed incoming and outgoing mail and packages according to established procedures.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Utilized office management software to record and track customer information.
  • Reviewed files, records and other documents to obtain information to respond to requests.

Assembly

Peoplelink
10.2018 - 06.2024
  • Inspected materials before assembly to verify compliance of quality control standards.
  • Handled sorting and assembly of newspapers and bagged for customer delivery.
  • Trained new assembly personnel on proper use of equipment.
  • Assisted in development of new assembly processes.

Certified Nursing Assistant

The Brooke of Cedar Springs
07.2016 - 10.2018

Manager at Subway

SUBWAY®Restaurants
08.2016 - 09.2017
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Managed and motivated employees to be productive and engaged in work.
  • Established team priorities, maintained schedules and monitored performance.
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Controlled costs to keep business operating within budget and increase profits.
  • Cross-trained existing employees to maximize team agility and performance.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Assistant Manager

Arbys Resturant
10.2013 - 09.2016
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Established team priorities, maintained schedules and monitored performance.

Office Assistant

Attorney Diane Longoria
08.2006 - 08.2010
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Assisted with onboarding of new employees.
  • Coordinated and scheduled meetings and appointments.
  • Edited and proofread documents for accuracy and completeness.
  • Edited documents to keep company materials free of grammar errors.
  • Processed incoming and outgoing mail and packages according to established procedures.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Utilized office management software to record and track customer information.

Education

Diploma - General Studies

Brockway Christian Academy
Morley, MI
05.1989

Skills

    I am fast learner great people skills Attention to detail I have experience with patients

  • Proofreading
  • Meeting planning
  • Scheduling
  • Bookkeeping
  • Event preparation
  • Mail handling
  • Call handling
  • Time management
  • Scheduling appointments
  • Spreadsheet management

Timeline

Assembly

Peoplelink
10.2018 - 06.2024

Manager at Subway

SUBWAY®Restaurants
08.2016 - 09.2017

Certified Nursing Assistant

The Brooke of Cedar Springs
07.2016 - 10.2018

Assistant Manager

Arbys Resturant
10.2013 - 09.2016

Office Assistant

Attorney Diane Longoria
08.2006 - 08.2010

Diploma - General Studies

Brockway Christian Academy

Resident Aide

Veterans Home

Resident Aide

The Brooke of Cedar Springs

Office Assistant

M.o.d Silver

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Melissa Dykhouse