MELISSA E. GARNER
CA
Summary
Health Educator with extensive experience in providing mental health services. Proven success with developing and implementing health education programs for diverse populations. Committed to community outreach and collaboration with community agencies. Trained Trauma Informed Provider with experience evaluating programs to ensure communities receive information that improves the lives of community members.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Bob's Grading, Inc
06.2021 - Current
- Delivered administrative support to 5 Project Managers, including document filing, mail distribution, and office organization, contributing to 15% increase in efficiency
- Client Interaction: Resolved over 100 client inquiries per month via phone and email, maintaining client satisfaction rate of 97%
- Database Management: Revitalized and updated company's customer relationship management (CRM) system, ensuring accurate and current records for over 1,000 contacts
- Expense Reporting: Executed and reconciled monthly expense reports for Project Managers, ensuring compliance and timely reimbursement.
Clinical Coordinator
The Miri Center & SJUSD
09.2016 - 05.2021
- Program Development and Implementation: Designed and implemented comprehensive therapy program resulting in 25% improvement in mental health outcomes
- Team Management and Training: Cultivated and trained team of 15 therapists and support staff, increasing team productivity by 20% and achieving 95% staff retention rates
- Student Assessments and Treatment Plans: Generated over 80 assessments annually and constructed treatment plans, with 90% satisfaction rate from parents and teachers
- Crisis Intervention: Designed and spearheaded new crisis intervention protocol, successfully managing 50+ crisis situations annually and reduced external emergency providers by 40%.
Assistant Agency Director
C.A.R.E
08.2012 - 08.2016
- Developed Educational Workshops: Created and facilitated over 20 educational programs and workshops reaching more than 1,200 students resulting in 50% improvement knowledge and skills
- Curated Engaging Content: Designed and curated content for group therapy programs, achieving 95% engagement rate among participants and meeting educational goals
- Enhanced Community Partnerships: Revitalized and strengthened partnerships with 15 local organizations, resulting in 50% increase in collaborative initiatives
Therapist
Community Based
06.2009 - 07.2012
- Provided Individual and Group Therapy: Launched individual and group therapy sessions to over 100 clients annually, achieving 90% client satisfaction rate
- Facilitated Workshops and Support Groups: Initiated and delivered 30+ workshops and support groups on various mental health topics, with attendance rate of 85% and 95% feedback rating
- Conducted Assessments: Conducted comprehensive assessments for 60 clients each year and devised personalized treatment plans, resulting in 20% increase in treatment adherence
- Monitored Program Effectiveness: Formulated evaluation tools to monitor effectiveness leading to 30% improvement in program outcomes
Education
Master's Degree - Counseling Psychology
JFK University
Campbell, CABachelor's Degree - Psychology, Business
San Jose State University
San Jose, CASkills
- Microsoft Office & Google Suite
- Adobe Acrobat & Publisher
- Administering Assessments
- Professional Networking
- Project Management
- Meeting & Travel Coordination
- Rapport & Relationship Building
- Managing Crisis Situations
- Best Practices & Implementing Programs
- Regulatory Compliance & HIPPA
- Discretion and Confidentiality
- Collaborating w/ Community Agencies
- Marketing Programs & Workshops
- Utilization of online platforms (Zoom)
Certification
Trauma Informed Provider
Cultural Sensitivity Training
ASIST Certified Counselor
Social Justice Techniques
Certified Parent Educator
Certified DV Facilitator
Accomplishments
Cambrian School District - After School Activities Coordinator 2010 - 2016 Held Volunteer Position
Santa Clara County GreenBook Initiative - Member of DV Stakeholder Collaboration pilot program.
Crisis Team Member w/ PAUSD developed staff protocol for Crisis on Campus that improved confidence from 25% to 92%.
ERMHS School Based Coordinator - Assisted with building and development of new program. Grew program from 1 district to 3 in 1st year, and implemented a group therapy model that allowed 336 students to be seen instead of 175 w/out hiring or increasing budget.
Almanden Communtiy Center - Developed a 12 week Divorce w/ Dignity Program that provided educational counseling to parents & children. Program assisted 12 familes with 33 school aged children who reported positive growth & improved emotional regulation.
Santa Clara County DV Committee - Active Member of DV Counsel, Child Abuse Counsel, and DV Advocate. Volunteered w/ Community Solutions on 24 hour DV hotline & Women's shelter.
Volunteer Coach for Girls on the Run, Volunteer Coach for Slammer Girls Softball, and Volunteer Social Story Reader for K-5th grade studnts in Santa Clara County.
Timeline
Administrative Assistant
Bob's Grading, Inc
06.2021 - Current
Clinical Coordinator
The Miri Center & SJUSD
09.2016 - 05.2021
Assistant Agency Director
C.A.R.E
08.2012 - 08.2016
Therapist
Community Based
06.2009 - 07.2012
Master's Degree - Counseling Psychology
JFK University
Bachelor's Degree - Psychology, Business
San Jose State University