Melissa Eadeh

• Provide personalized matchmaking services to exclusive clientele.
• Conducting consultations with clients:
• Researching potential matches: conducting extensive research to identify potential matches that meet our client's specific criteria.
• Coordinating dates & provide coaching and advice to help clients prepare for their dates.
• Managing client relationships working closely with clients to help them find true love. I use my expertise and knowledge of the matchmaking industry to provide personalized services that meet each client's unique needs.

Ultimately, my goal is to help clients build lasting relationships that are based on shared values, interests, and goals.

• Encouraged clients to set and achieve reasonable goals on weekly basis.
• Listened to clients' concerns and provided encouragement and support.
• Documented behaviors, treatments and non-compliance issues.
• Supported individuals dealing with mental health and emotional issues.
• Assisted clients in exploring feelings and understanding behaviors.
• Collaborated with other professionals to coordinate comprehensive care for clients.
• Client Experience: Provide superior service in a personalized manner
• Match Scouting: Recruit quality matches on/offline for Elite clients
• Compatibility: Thoughtfully select and video screen potential matches
• Date Planning: Plan personalized first dates (virtual and in-person)
• Coaching: Deliver feedback, insights, and expert guidance
• Teamwork: Work alongside Matchmakers and assist when needed
• Assisted clients in navigating crisis and traumatic and difficult situations and provided methods to improve relationships.
• Assist in training new Matchmakers

• Remotely managed audio for large conferences, mostly for large financial companies
• Navigated logins to webpages/sites
• Completed assignments with strong focus on quality and performance
• Collaborated well with team members to carry out daily assignments and achieved team targets
• Provided exceptional customer service
• Performed inspections and routine maintenance on equipment.
• Maintained knowledge of industry policies and procedures to set up and operate equipment safely.

• Prepared alcohol or non-alcohol beverages for bar and restaurant patrons
• Interacted with customers, took orders and serve snacks and drinks
• Assessed customers' needs and preferences and made recommendations
• Checked customers' identification and confirmed it meets legal drinking age
• Restocked and replenished bar inventory and supplies
• Stayed guest focused and nurtured an excellent guest experience
• Complied with all food and beverage regulations
• Recommended house specials to new clients to boost revenue
• Spoke to customers and recommended specials to build rapport, retention, and customer loyalty
• Used POS system to process cash and credit card transactions
• Trained new bartenders in all aspects of the job, including customer service, use of equipment, drink preparation, and upselling techniques
• Introduced new cocktail promotions that were popular with customers and increase sales during promotions
• Arranged bottles and glasses in attractive displays to maintain bar atmosphere
• Helped managers improve area operations by sharing customer feedback and contributing new ideas
• Met targets consistently by working hard and with strong attention to detail.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.
• Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
• Managed bar at special events, leading team in providing coordinated service for weddings, business meetings and social gatherings.

• Supervised day-to-day operations in the customer service department
• Responded to customer service issues in a timely manner
• Created effective customer service procedures, policies, and standards
• Developed customer satisfaction goals and coordinated with the team to meet them on a steady basis
• Performed general clerical duties to support the operations of the service department
• Oversaw and coordinated the Service Technician’s calendar to quickly and efficiently schedule services for customer satisfaction
• Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.
• Ordered and tracked service materials.
• Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
• Responded to customer calls and emails to answer questions about products and services.

Greeted clients or other personnel of the firm by phone, in person, or through electronic media, including email

Assessed the needs of clients and provide information concerning the services, procedures, and guidelines of the law firm

Handled requests and transactions, or direct the matter or person to the proper department

Responsible for opening or reviewing correspondence and determining proper action to be taken

Responsible for departmental supplies and inventories, including tracking status and orders

Filed documents; developed and modified filing practices - this includes the usage of electronic in addition to paper records

Coordinated and organized department activities and functions like meetings; schedule, obtain use of rooms, and set up the rooms and equipment to be used

• Grew and maintained clientele through excellent rapport and customer service
• Demonstrated leadership as a trainer to all new employees through effective and efficient communication
• Responsible for end-of-day closing operations and record keeping
• Managed bar area by performing inventory checklist, keeping bar organized, stocked and clean
• Maintained high food and beverage standards
• Continuously remained composed during peak hours through acute observation and time management skills
• Coordinated high-quality service and hospitality for patrons, upholding the bar's reputation for excellence.
• Handled complaints and disputes from customers to promote customer satisfaction.

• Managed the business aspects of the bar by taking inventory and reordering supplies, managed budgets, and set goals
• Coordinated private parties and work events
• Managed radio advertising activities for local professional sports teams
• Hosted celebrity functions including birthdays, private parties, and fundraisers
• Created effective schedules and quickly resolving conflicts to ensure that bar is well staffed during peak hours
• Met and enforced quality and safety controls
• Supported back office procedures, including hiring and employment processes
• Managed the performance of team members, conducted performance appraisals, and managed promotion recommendations
• Managed employees, scheduled shifts, determined and provided training needs, and conducted performance reviews
• Improved customer satisfaction and loyalty by building an atmosphere focused on positive, memorable experiences
• Built relationships with vendors and monitored supply chain to spot and correct deficiencies
• Oversaw daily operations with a practiced eye, focusing on efficiency, team collaboration and process improvements.