Melissa Eagen
Haslet,TX
Summary
Dedicated professional with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs. Motivated professional with several years of experience offering office support in industry.Reputable individual possessing strong work ethic, professional demeanor and superb initiative. Exceptional customer service and decision-making skills.
Overview
21
21
years of professional experience
Work History
Administrative Assistant
Wells Fargo
Fort Worth, TX
09.2022 - 08.2024
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Conducted research on various topics as requested by management.
- Handled confidential documents in an organized fashion according to established protocol.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Facilitated communication between different departments within the organization.
- Compiled data from various sources into organized reports for review by management team.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Processed invoices for payment using accounting software applications.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Created travel arrangements and distributed travel details to appropriate personnel.
- Executed on-time, under-budget projects by solving complex issues for senior leadership.
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
Associate Personal Banker
Wells Fargo
Wichita Falls, TX
09.2021 - 09.2022
- Provided customer service to clients, including answering questions and resolving issues.
- Participated in training sessions regarding new banking products or services.
- Promoted additional bank services through personal contact with customers.
- Conducted account openings and closings for clients.
- Reviewed existing accounts for accuracy of information and compliance with regulations.
- Researched customer inquiries and reported findings in a timely manner.
- Assisted customers with deposits, withdrawals, transfers, loan payments and other banking transactions.
- Maintained accurate records of all transactions conducted throughout the day.
- Provided guidance on how best to utilize online banking tools for maximum benefit.
- Identified potential fraud risks on accounts and reported suspicious activities to management.
- Greeted customers upon entering the bank and directed them to appropriate personnel or services.
- Processed loan applications according to established guidelines.
- Created strategic financial solutions to suit individualized client needs.
- Cultivated relationships with partners to fulfill or provide appropriate referrals for clients.
- Expanded customer relationships by maintaining regular follow-up processes and rapport.
Plastic Bend Fabrications Administration
Cable Flow
Melbourne, Australia
01.2018 - 03.2021
- Ensured compliance with applicable laws, regulations, and company policies.
- Developed and implemented administrative systems to streamline operations.
- Monitored inventory levels of office supplies; placed orders when necessary.
- Reviewed monthly financial statements to identify areas of improvement or cost savings opportunities.
- Managed daily office operations, including budgeting and scheduling.
- Maintained accurate records of personnel files and other organizational documents.
- Implemented effective strategies to optimize efficiency in business operations.
- Developed policies and procedures for all administrative functions within the organization.
- Oversaw human resources requirements, including employee onboarding, managing and administering health and employee benefits and maintaining personnel records.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- International correspondence with partners across multiple countries.
Director of Children's Services
Think Childcare
Mlebourne, Australia
01.2011 - 12.2017
- Identified opportunities for improvement in operational performance metrics.
- Developed and implemented comprehensive strategies to improve operational processes and organizational efficiency.
- Recruited, trained, supervised, evaluated and mentored staff members.
- Coordinated resources across departments to maximize productivity levels.
- Developed policies and procedures to ensure compliance with corporate standards.
- Analyzed customer feedback data to identify trends in product performance or customer service issues.
- Ensured compliance with all relevant regulations, policies and procedures.
Customer Service Representative Team Lead
McDonald's Restaurant
Melbourne, Australia
02.2004 - 01.2011
- Encouraged open communication between team members about best practices for handling difficult customers.
- Acted as liaison between management, customers and other stakeholders when needed.
- Trained newly hired Customer Service Representatives on company policies, procedures and protocols.
- Maintained accurate records of employee attendance, vacation days and sick leave requests.
- Implemented coaching techniques to help employees reach their full potential.
- Resolved escalated customer complaints in a timely manner.
- Served as primary point of contact for all internal and external inquiries regarding the department's services.
- Trained staff to provide excellent customer service to challenging customers.
- Coordinated schedule to maintain appropriate staff coverage.
Education
Business And Administration -
TMG
Melbourne Australia04.2017
Children's Services -
TMG
Melbourne, Australia01.2012
Skills
- Appointment Scheduling
- Minute Taking
- Office Administration
- Spreadsheet Management
- Data Entry
- Quality Assurance
- Multi-line telephone system operation
- Complex Problem-Solving
- Business Administration
- Verbal Communication
References
- Jack Lisel, 0457989819, Flecta Print/Velvatine Press, Owner and Operator
- Rebecca Caligiuri, 0432796836, Think Childcare
- Suzanne Gee, 98903350, TMG Trainer
Timeline
Administrative Assistant
Wells Fargo
09.2022 - 08.2024
Associate Personal Banker
Wells Fargo
09.2021 - 09.2022
Plastic Bend Fabrications Administration
Cable Flow
01.2018 - 03.2021
Director of Children's Services
Think Childcare
01.2011 - 12.2017
Customer Service Representative Team Lead
McDonald's Restaurant
02.2004 - 01.2011
Business And Administration -
TMG
Children's Services -
TMG
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