Melissa Easley
CHARLOTTE,NC
Summary
Proactive customer service specialist with expertise delivering support services and resolving customer complaints. Trained in support software and de-escalation techniques. Demonstrated competencies in operating multi-line phone systems, taking orders and updating documentation. Using the skills learned as an educator, created engaging informational pages for customer and internal use.
Overview
13
13
years of professional experience
Work History
Nearpod Customer Support Specialist
Nearpod LLC/Renaissance
Dania Beach, Florida
12.2018 - Current
- Support company and clients, including addressing inquiries, resolving issues and managing customer relations
- Provided primary customer support to internal and external customers.
- Conducted events online to train and promote Nearpod Products
- Designed and implemented new employee training.
- Managed on average 40 customer calls/tickets per day
Teacher
Charlotte Mecklenburg Schools
Charlotte, NC
11.2011 - 01.2021
- Worked cooperatively with other teachers, administrators and parents to help students reach learning objectives.
- Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Incorporated multiple types of teaching strategies into classroom.
- Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
- Reviewed curriculum and devised alternate approaches to presenting lessons to increase student understanding.
- Proven success in the classroom shown by 80% of my students passed current state test with the equivalent of a C or better.
- Was considered a highly proficient educator.
Education
Master of Science - Integrating Technology in The K-12 Classroom
Walden University
Minneapolis, MN03.2018
Bachelor of Science - Education of Individuals in Middle School Special Education Programs
Eastern Illinois University
Charleston, IL05.2006
Skills
- Veteran educator and trainer
- Critical Thinking skills
- Student engagement
- Quality assurance
- Proven leader
- Student-Centered Learning
- Student Motivation and Engagement
- Online Teaching
- Effective Communication
Accomplishments
National Board Certified Teacher, Middle Science
Educational Leadership
Adept in technology integration
Natural and innovative leader
Nearpod Certified Trainer
Flipgrid certified educator
Seasoned presenter at various local and national conferences.
Timeline
Nearpod Customer Support Specialist
Nearpod LLC/Renaissance
12.2018 - Current
Teacher
Charlotte Mecklenburg Schools
11.2011 - 01.2021
Master of Science - Integrating Technology in The K-12 Classroom
Walden University
Bachelor of Science - Education of Individuals in Middle School Special Education Programs
Eastern Illinois University
Similar Profiles
Denisse FigueroaDenisse Figueroa
Client Support Specialist at NearpodClient Support Specialist at Nearpod
Jahzier FullerJahzier Fuller
Dietary Aide at Renaissance Home Health Care LLCDietary Aide at Renaissance Home Health Care LLC
JEFFREY HILLJEFFREY HILL
Sr. Buyer/Account Manager, Inside Sales at Renaissance Electronics & Communications, LLCSr. Buyer/Account Manager, Inside Sales at Renaissance Electronics & Communications, LLC