Summary
Overview
Work History
Education
References
Timeline
Generic

Melissa Easton

Bedford,IN

Summary

Administrative Support Position In a Business Environment, which I can utilize Computer, Communication and Interpersonal skills.

Overview

13
13
years of professional experience

Work History

Office Assistant

Vincennes University
Bedford, IN
07.2023 - Current
  • Customer Service, fast and friendly
  • On a monthly basis, create events In Indiana Career Connect for the upcoming month
  • Obtain Return To Work Information from a Customer and then input that information into their Indiana Career Connect account
  • Oversee the RESEA Orientation that takes place 5 times a week, schedule customers for Virtual Workshops or 4 Week Follow Up when needed.
  • In charge of the RESEA Orientation for people that are currently on Unemployment
  • Email communication with Indiana Department of Unemployment and figuring out any issues that people may have

Sales Associate

Lowe's Home Improvement
Bedford, IN
12.2022 - Current
  • Take care of customers with any needs that they may have whether that be to custom cut blinds to size, prepare paint colors or help customers in any department
  • Run the cash register, take payments on Lowe's credit cards, and open any new credit card accounts, cover self-checkout or customer service.

Office Manager

Groups Recover Together
Bedford, IN
06.2022 - 03.2023
  • Variety of duties which included answering telephone, talk to members that have issues with either Group Time and Day or their Prescription. Researched any prescription problems with member whether that be contacting the Pharmacy or having to write a new script.
  • Maintained Database for Officer Master that houses all of the Members that are in the different groups and times and all of their information that we would need.
  • Provider Groups being aware of any dosage changes, pharmacy changes and their pick up days. Taking care of payments for members, utilizing also Microsoft Word for any documentation that needs to be created for a member for the Counselor and Provider to sign.

Office Manager

Groups Recover Together, Inc.
Salem, IN
06.2021 - 07.2022
  • Answer the telephone and talk to members that have issues.
  • Research any prescription problems with members.
  • Keep the Excel database for the office master that houses all of the members in the different groups and times.
  • Setting up appointments for members who need Regular Groups or Groups with a Provider.
  • Being accountable for a certain number of groups and ensuring that the members attend by sending reminder text messages, and that Provider Groups are aware of any dosage changes, pharmacy changes, and their pickup days.
  • Taking care of payments for members, while also utilizing Microsoft Word for any documentation that needs to be created for a member for the Counselor and Provider to sign.

Office Manager

Hoosier Hills PACT
Salem, IN
09.2019 - 06.2021
  • In charge of placing all office supply orders for3 offices.
  • Keep track of the different grants that we have and how much money is left to spend on the annual grants
  • Manage monthly bills, make sure they are scanned to Main office, process any payments that are made from clients in charge of Monthly Report, Quarterly Report, 1006 Reports that DOC requires
  • Send out invoices to collect past due fees from clients (collected close to 13,000)
  • Take care of the new hire paperwork. Maintain a filing system that helps anyone find what they need
  • Coordinate any travel arrangements and get it all arranged
  • Schedule the Advisory Board Meetings and take notes of what is discussed

Registrar

IU Health Paoli Hospital
Paoli, IN
02.2012 - 10.2018
  • Registration of patients for Emergency Room, Lab, Xray, Infusion visits
  • Collected payments.
  • Created Infusion and Anti - Coag Encounters.
  • Worked on registering Paoli and Bloomington Ambulance Runs
  • Was a Preceptor for the IU Health Paoli Registration Dept and went to meetings every 2 -3 months to get updated information.
  • Train new employees for department.
  • Worked on multiple different types of projects; Daily Medicaid Audit.
  • Worked on pre registering and Infusion, Anti Coag or scheduled procedures
  • Answered the telephone and directed the calls to the appropriate person or department
  • Would educate or help any co workers on questions that they might have concerning a problem with a registration
  • Created a binder that included all of the most updated information bulletins that we would receive from Indy

Education

Associate's Degree - Business Administration

Ivy Tech State College
Sellersburg, IN
05.1995

References

References available upon request.

Timeline

Office Assistant

Vincennes University
07.2023 - Current

Sales Associate

Lowe's Home Improvement
12.2022 - Current

Office Manager

Groups Recover Together
06.2022 - 03.2023

Office Manager

Groups Recover Together, Inc.
06.2021 - 07.2022

Office Manager

Hoosier Hills PACT
09.2019 - 06.2021

Registrar

IU Health Paoli Hospital
02.2012 - 10.2018

Associate's Degree - Business Administration

Ivy Tech State College

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Melissa Easton