Melissa Ebanks
Schenectady,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Specialist
Home Depot
08.2021 - Current
- Followed all company policies and procedures to deliver quality work.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Assisted with staff training to enforce quality, safety and sanitation guidelines.
- Developed and managed relationships with key clients and partners to drive growth.
Customer Service Representative
Call Center At Home Depot
01.2022 - 04.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Education
Associate of Applied Science -
College of New Rochelle, The
New Rochelle, NYSkills
- Customer Relations
- Expert problem-solving
- Conflict resolution
- Team leadership
Timeline
Customer Service Representative
Call Center At Home Depot
01.2022 - 04.2023
Specialist
Home Depot
08.2021 - Current
Associate of Applied Science -
College of New Rochelle, The
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