Melissa Edwards
Bradenton,FL
Summary
Experienced customer service professional adept at utilizing CRM systems and delivering excellent phone support. Demonstrated ability to connect customers with appropriate solutions and services. Proficient in handling various computer applications simultaneously.
Overview
12
12
years of professional experience
Work History
Senior Customer Service Specialist
The Home Depot
Bradenton, FL
02.2025 - Current
- Resolved customer complaints through effective communication strategies and prompt actions.
- Assisted customers with product selection, order placement, and account setup.
- Managed high-volume call queue while maintaining service standards and response times.
- Collaborated with team members to enhance customer experience initiatives.
- Trained new staff on customer service protocols and company systems.
- Investigated complex issues reported by customers and proposed effective solutions.
- Monitored feedback surveys, implementing strategies to improve satisfaction scores.
- Facilitated communication between customers and internal departments for issue resolution.
Flooring/Window Treatment Sales Specialist
The Home Depot
Bradenton, Florida
08.2018 - Current
- Facilitated tailored selection of flooring and window treatments for customers.
- Coordinated with suppliers to optimize product ordering efficiency.
- Trained new staff on product knowledge and customer service excellence.
- Demonstrated product features to enhance customer understanding.
- Maintained a pristine showroom environment to promote enjoyable shopping experiences.
- Resolved customer inquiries promptly, enhancing overall service quality.
- Tracked sales performance and implemented strategies to exceed targets.
Customer Order Specialist
The Home Depot
Bradenton, Florida
08.2022 - Current
- Collaborated with sales staff to ensure accurate order specifications and details.
- Resolved customer inquiries promptly while maintaining professionalism.
- Scheduled delivery dates based on lead times and customer requirements.
- Developed relationships with stakeholders, including vendors and shipping organizations.
- Utilized active listening skills to engage customers and determine assistance needs.
- Followed up with customers regarding updates on order status.
- Obtained information on shipping dates and product availability through vendor communication.
- Documented customer interactions in CRM to track requests and solutions.
Appliances Salesperson
The Home Depot
Bradenton, FL
08.2015 - Current
- Demonstrated product features to educate customers on home improvement solutions.
- Resolved inquiries and complaints swiftly, fostering customer satisfaction and loyalty.
- Collaborated with team members to design attractive product displays that improved customer engagement.
- Developed key relationships with customers, contributing to increased sales performance.
- Accurately processed transactions through point-of-sale systems for streamlined operations.
- Maintained comprehensive knowledge of products and promotions to support sales initiatives.
- Implemented customized sales strategies, successfully upselling services to clients.
- Assisted customers in product selection, offering expert advice on home improvement projects.
Store Cashier
The Home Depot
Bradenton, FL
03.2014 - Current
- Operated cash register, processing customer transactions efficiently and accurately.
- Maintained clean, organized checkout area to enhance customer experience.
- Trained new cashiers in register operations and customer service best practices.
- Resolved customer complaints swiftly to ensure satisfaction during transactions.
- Communicated effectively with coworkers to facilitate smooth shift operations.
- Utilized scanning equipment for quick and precise payment processing.
- Provided exceptional customer service by greeting patrons warmly and addressing inquiries promptly.
- Personalized service to boost overall customer satisfaction levels.a
Education
Bachelor of Arts - BA - Business Administration, Management and Operations
Skills
- Collaborative teamwork
- Proficiency in CRM software applications
- Professional telephone etiquette
- Conflict de-escalation techniques
- Retention strategies for customers
- Effective written and verbal communication
- Pricing and quoting skills
- Management of customer orders
- Expertise in POS systems
- Prioritization of tasks
- Follow-up methodologies
- Microsoft Office Suite knowledge
- Efficient time management practices
- Flexibility and adaptability skills
- Educational support for customers
- Resolution of issues and complaints
- Engagement with clients and customers
- Management of accounts and relationships
- Processing of orders efficiently
- Problem-solving capabilities
Work Preference
Work Type
Full TimeLocation Preference
HybridRemoteTimeline
Senior Customer Service Specialist - The Home Depot
02.2025 - Current
Customer Order Specialist - The Home Depot
08.2022 - Current
Flooring/Window Treatment Sales Specialist - The Home Depot
08.2018 - Current
Appliances Salesperson - The Home Depot
08.2015 - Current
Store Cashier - The Home Depot
03.2014 - Current
University of Arkansas at Pine Bluff - Bachelor of Arts - BA, Business Administration, Management and Operations