Melissa Egan
Floral City
Summary
Dedicated professional with a strong background in customer service and transportation. At American Rides LLC, I enhanced customer satisfaction through safe driving practices and efficient route planning. Proven ability to manage operations and train staff effectively at Dollar General, fostering a positive environment and improving service quality.
Overview
6
6
years of professional experience
Work History
None Emergency Med Cab Driver
American Rides LLC
08.2023 - 01.2025
- Enhanced customer satisfaction by providing timely and efficient transportation services.
- Prioritized passenger safety through vigilant monitoring of surrounding vehicles, pedestrians, cyclists, weather conditions.
- Reduced vehicle downtime by performing regular maintenance checks and addressing potential issues promptly.
- Safely transported customers with special needs, utilizing adaptive equipment when necessary to accommodate their requirements.
Store Manager
Dollar General
07.2019 - 04.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
Education
High School Diploma -
Stonington High School
Stonington, CT06-1986
Skills
- Safe driving practices
- Punctuality
- Excellent navigation
- Defensive driving
- Route planning
Retired USMC Veteran
Served in the United States Marine Corps. Warehouse supply.
Timeline
None Emergency Med Cab Driver
American Rides LLC
08.2023 - 01.2025
Store Manager
Dollar General
07.2019 - 04.2024
High School Diploma -
Stonington High School
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