Melissa Eggert
De Forest
Summary
Dynamic individual with hands on experience in system development and design who can multitask and collaborate effectively with others. Results-oriented achiever with an array of front and back-end information technology processes. Experienced with user interface, testing, documentation, and debugging processes. Prepared to start career and make meaningful contributions with commitment and drive.
Overview
15
15
years of professional experience
Work History
Substitute Teacher
Edustaff
03.2024 - Current
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
Information Technology Intern
Summit Credit Union
01.2024 - 05.2024
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Gathered, organized and input information into digital database.
IT Validation Specialist - Balance Control
QBE the Americas
10.2012 - 01.2014
- Maintained excellent communication with stakeholders throughout validation projects, keeping them informed about progress and potential challenges.
- Collaborated with cross-functional teams for identification and resolution of validation issues.
- Contributed to successful audits by providing detailed validation documentation and addressing any regulatory findings promptly.
- Met tight deadlines to satisfy client demands and project timelines.
Executive & Financial Administrative Assistant, Systems Support
QBE the Americas
11.2011 - 10.2012
- Provided administrative support to the department controller, managers, and staff, empowering performance of job functions with increased ease and efficiency.
- Maintained and updated manuals, guides, and directories, including updating information on the company intranet.
- Processed PeopleSoft change control requests related to chart field setup, combo edit creation and modifications, tree changes and report migration.
Team Lead - Client Support
HP Enterprise Services
04.2010 - 09.2011
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
Education
Bachelor of Science - Information Science And Technology
University of Wisconsin
Milwaukee, WI05.2024
Associate of Science - Data Analytics Computer Programmer
Madison College
Madison, WI05.2012
High School Diploma -
North High School
Eau Claire, WI05.2001
Skills
- Adaptable
- Cross-departmental teamwork
- Customer service analysis
- Effective time management
- Friendly, positive attitude
- Software knowledge
Timeline
Substitute Teacher
Edustaff
03.2024 - Current
Information Technology Intern
Summit Credit Union
01.2024 - 05.2024
IT Validation Specialist - Balance Control
QBE the Americas
10.2012 - 01.2014
Executive & Financial Administrative Assistant, Systems Support
QBE the Americas
11.2011 - 10.2012
Team Lead - Client Support
HP Enterprise Services
04.2010 - 09.2011
Bachelor of Science - Information Science And Technology
University of Wisconsin
Associate of Science - Data Analytics Computer Programmer
Madison College
High School Diploma -
North High School
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