Melissa Eibey
Janesville
Summary
Customer Care Specialist with a strong history of resolving inquiries and boosting customer satisfaction. Proficient in CRM management and skilled in effective communication, leading to enhanced customer experiences.
Overview
8
8
years of professional experience
Work History
Customer Care Specialist
Rydell Automotive Group
Waterloo
11.2024 - Current
- Resolved customer inquiries and issues efficiently, enhancing overall satisfaction.
- Documented customer interactions in company systems to maintain accurate records.
- Collaborated with team members to reduce service response times significantly.
- Handled escalated concerns with professionalism and empathy to ensure effective resolutions.
Assistant Store Leader
Kwik Star
Janesville
10.2017 - 12.2024
- Facilitated regular staff meetings to improve team communication and morale.
- Implemented visual merchandising strategies to enhance product displays.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Collaborated with upper management on store promotions and marketing efforts.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Trained new employees on company policies and customer service standards.
Customer Care Specialist
Bill Colwell Ford
Hudson
04.2024 - 11.2024
- Resolved customer complaints, boosting satisfaction and retention rates.
- Assisted customers with inquiries, delivering timely information.
- Managed appointment scheduling for service and maintenance requests efficiently.
- Documented customer interactions in CRM system for accurate record-keeping.
- Responded to emails and phone calls promptly during business hours.
Education
Elementary Education
University of Northern Iowa
Cedar Falls, IA12-1999
Skills
- Customer service and support
- CRM management
- Issue resolution
- Appointment scheduling
- Documentation management
- Team collaboration
Timeline
Customer Care Specialist
Rydell Automotive Group
11.2024 - Current
Customer Care Specialist
Bill Colwell Ford
04.2024 - 11.2024
Assistant Store Leader
Kwik Star
10.2017 - 12.2024
Elementary Education
University of Northern Iowa
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