Melissa Eigenmann
Charlotte,NC
Summary
Passionate about promoting lasting client satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
21
21
years of professional experience
Work History
Customer Service Representative
United Promotions
07.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account credit card information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Provided primary customer support to internal and external customers.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Maintained clean and orderly Front Desk Area.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted walk-ins with pick-up orders and charged the payment.
- Organizing and filing invoices.
- Assist and direct guests.
- Answer and direct email inquiries.
- Keep management up to date on any kind of problems or issues by customers.
- Put together Christmas cards and yearly calendars for mailing.
- Filed end of the year invoices for storage.
- Update message and signs of hours changing.
Material Handler
CTDI
03.2019 - 04.2021
- Transported inventory items to appropriate locations.
- Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
- Packed items into appropriate containers for shipment.
- Maintained clean, orderly work environment free of hazards.
- Used machinery and equipment such as box cutters, shrink-wrap machine and pallet jacks.
- Refurbishing and performing quality checks before sending to QC.
- Making boxes.
- Organizing and sticker boxes received.
- Worked at a quick and timely matter.
- Performing with great communication to leads and team members.
Picker Packer
Randstad
10.2018 - 03.2019
- Pulled orders quickly to maintain demanding productivity goals.
- Scanned packages and organized to send to packing.
- Protected materials for transport by correctly packaging products in boxes and crates.
- Achieved production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfillment.
- Worked fast to meet assigned daily picking quotas.
- Followed safety protocols and procedures to minimize workplace accidents.
- Sorted and organized items in designated areas for easy access.
- Loaded items onto conveyor belts.
Respiratory Therapist
Novant Presbyterian Medical Center
04.2012 - 11.2016
- Managed and operated mechanical ventilators to deliver airway management.
- Collaborated with physicians and other healthcare professionals to develop and implement patient treatment plans.
- Educated patients and families on proper use of respiratory equipment and techniques for managing respiratory disorders to improve patient outcomes.
- Administered oxygen therapy, aerosol therapy and inhalation therapy to improve patients' breathing and lung function.
- Delivered treatment for patients experiencing chronic and acute respiratory illnesses by conducting assessments and providing diagnoses.
- Performed bronchial hygiene techniques to remove mucus and secretions from patient lungs and improve lung function.
- Provided bronchodilators, and anti-inflammatory medications with hand-held nebulizers, metered-dose inhalers and positive pressure equipment.
- Aided physicians with various procedures such as bronchoscopies, ventilator management, and intubations.
- Cooperated and communicated with physicians to deliver patient satisfaction and meet compliance with set standards.
- Maintained accurate patient records to track patients' medical history and treatment plans.
- Monitored patient's physiological responses to therapy such as vital signs, arterial blood gases, and blood chemistry changes.
- Completed continued education units annually to stay current with respiratory therapy advancements and maintain compliance with administrative regulations.
- Provided comprehensive care to improve and strengthen clients' respiratory functions.
- Tested pulmonary function and analyzed arterial blood gas to identify abnormalities and issues with patient lung function.
- Monitored patient reactions to drugs and carefully documented findings.
- Maintained patient charts and information, strictly adhering to HIPAA laws and privacy guidelines.
- Responded to emergency codes immediately initiated treatment.
- Educated patient and family on patient's illness and available remedies.
- Treated patients after conducting assessments and laboratory testing.
- Maintained professional demeanor by staying calm when addressing unhappy or angry patients.
Respiratory Therapist
Atrium Healthcare
02.2012 - 04.2012
- Collaborated with physicians and other healthcare professionals to develop and implement patient treatment plans.
- Educated patients and families on proper use of respiratory equipment and techniques for managing respiratory disorders to improve patient outcomes.
- Administered oxygen therapy, aerosol therapy and inhalation therapy to improve patients' breathing and lung function.
- Delivered treatment for patients experiencing chronic and acute respiratory illnesses by conducting assessments and providing diagnoses.
- Performed bronchial hygiene techniques to remove mucus and secretions from patient lungs and improve lung function.
- Provided bronchodilators, and anti-inflammatory medications with hand-held nebulizers, metered-dose inhalers and positive pressure equipment.
- Cooperated and communicated with physicians to deliver patient satisfaction and meet compliance with set standards.
- Maintained accurate patient records to track patients' medical history and treatment plans.
- Monitored patient's physiological responses to therapy such as vital signs, arterial blood gases, and blood chemistry changes.
- Completed continued education units annually to stay current with respiratory therapy advancements and maintain compliance with administrative regulations.
- Provided comprehensive care to improve and strengthen clients' respiratory functions.
- Tested pulmonary function and analyzed arterial blood gas to identify abnormalities and issues with patient lung function.
- Monitored patient reactions to drugs and carefully documented findings.
- Maintained patient charts and information, strictly adhering to HIPAA laws and privacy guidelines.
- Responded to emergency codes and calls during off-hours and immediately initiated treatment.
- Educated patient and family on patient's illness and available remedies.
- Treated patients after conducting assessments and laboratory testing.
- Maintained professional demeanor by staying calm when addressing unhappy or angry patients.
Human Resources Coordinator
McLeod
10.2007 - 06.2008
- Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
- Assisted with recruitment process by drafting offer letters and denial letters.
- Maintained human resources information system and kept employee files up to date and accurate.
- Completed background and reference checks to facilitate hiring and onboarding of employees.
- Reviewed human resources paperwork for accuracy and completeness.
- Conducted new employee onboarding.
- Compiled and monitored data for employee records and personnel documents to support accurate recordkeeping.
- Developed and implemented effective orientation strategies.
- Contributed to development and maintenance of personnel policies to streamline and standardize procedures.
- Fostered positive work environment through comprehensive employee relations program.
- Front desk of human resources.
- Performed interoffice communications as needed.
- Maintained HR Manager's Calendar.
Human Resources Assistant
JOANN Fabrics And Crafts
10.2004 - 01.2006
- Filed paperwork, sorted, and maintained office organization.
- Answered and redirected incoming phone calls for office.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Created and completed personnel action forms for terminations or warnings.
- Coordinated itineraries and scheduled appointments for human resources staff.
- Updated and maintained employee attendance records.
- Compiled employee records from individual departments to maintain central files.
- Back-up on payroll time clock as required.
Workforce Services Representative
Virginia Unemployment Commission
09.2002 - 04.2004
- Assisted clients with completion of applications and paperwork.
- Wrote job orders from employers to record accurate description of required job duties, working hours and wages.
- Scheduled appointments with applicants to see the claims examiner for determination of benefits.
- Reviewed applications for different programs and determined which qualification criteria for individuals.
- Interviewed applicants and explained scope of different available benefits.
- Sorted out jobs relevant to interests of candidates to forward information to candidates.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Put on Job Fairs for employers.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Taught seeking employment related classes such as interviewing.
Education
Associate of Science - Respiratory Therapy
Central Piedmont Community College
Charlotte, NC05.2011
Bachelor of Arts - General Studies
Kent State University
Kent, OH12.1996
Skills
- Time Management
- Materials Transport
- Multi-Line Telephone Operation
- Prioritization
- Managing Multiple Tasks
- Computer Proficiency
- Issue and Complaint Resolution
- Medical History Documentation
- Clinical Data Entry
- Patient Greeting
- Specialty Care
- Health Education
- Document and Records Management
- File Documents
Timeline
Customer Service Representative
United Promotions
07.2022 - Current
Material Handler
CTDI
03.2019 - 04.2021
Picker Packer
Randstad
10.2018 - 03.2019
Respiratory Therapist
Novant Presbyterian Medical Center
04.2012 - 11.2016
Respiratory Therapist
Atrium Healthcare
02.2012 - 04.2012
Human Resources Coordinator
McLeod
10.2007 - 06.2008
Human Resources Assistant
JOANN Fabrics And Crafts
10.2004 - 01.2006
Workforce Services Representative
Virginia Unemployment Commission
09.2002 - 04.2004
Associate of Science - Respiratory Therapy
Central Piedmont Community College
Bachelor of Arts - General Studies
Kent State University
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