MELISSA EISENHAUER
Castle Rock,CO
Summary
Proven leader in property management with a track record of enhancing resident satisfaction and financial performance at Mission Rock Residential. Skilled in operations management and staff training, adept at driving significant improvements in leasing processes and budget control. Excelled in fostering client relations and executing capital projects, achieving top-tier property standards and operational efficiency.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Regional Property Manager
Mission Rock Residential
10.2018 - 05.2024
- Conducted regular site visits to evaluate property conditions, identifying areas requiring improvements or repairs before escalating into larger issues.
- Coached on-site property management teams to improve leasing skills, leading to higher conversion ratios from prospect inquiries to signed leases.
- Provided comprehensive training programs for property staff members, fostering a knowledgeable team capable of handling various industry challenges efficiently.
- Managed budget development and expense control, ensuring optimal financial performance across all properties in the region.
- Assessed reports on occupancy, delinquency, budget variance and make-readies generated by on-site staff.
- Assisted in due diligence processes during new acquisitions, providing detailed assessments of potential investments'' operational strengths or weaknesses based on regional expertise.
- Increased resident satisfaction by addressing concerns promptly and maintaining open lines of communication through regular meetings and newsletters.
- Oversaw capital improvement projects, coordinating with contractors to ensure timely completion within budget constraints.
Multi-Site Property Manager
Mission Rock Residential
11.2014 - 10.2018
- Contributed to company growth through participation in professional organizations, networking events, and industry conferences for continued learning and development opportunities.
- Collaborated with ownership groups to provide accurate financial reporting and updates on property performance metrics.
- Managed budgets for each property effectively to minimize expenses while maintaining high-quality living environments for residents.
- Maintained a strong understanding of current market trends and competitor offerings to ensure competitive pricing strategies are implemented at all managed properties.
- Reduced delinquency rates through consistent rent collection processes and effective communication with tenants.
- Supervised leasing consultants, maintenance technicians, and other onsite staff to maintain a high level of service for residents across multiple properties.
- Streamlined the leasing process with efficient application processing, background checks, and lease negotiations.
- Addressed resident concerns promptly by leveraging strong problem-solving skills and providing exceptional customer service throughout their residency experience.
- Kept properties in compliance with local, state, and federal regulations.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
Aquisition, Construction, Transaction Coordinator
UDR
11.2013 - 11.2014
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Used job-related software to draft and finalize written correspondence and documentation.
- Entered data, generated reports, and produced tracking documents.
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
- Gathered and organized materials to support operations.
Regional Property Manager
Fairfield Residential Company LLC
02.2009 - 08.2013
- Conducted regular site visits to evaluate property conditions, identifying areas requiring improvements or repairs before escalating into larger issues.
- Oversaw capital improvement projects, coordinating with contractors to ensure timely completion within budget constraints.
- Coached on-site property management teams to improve leasing skills, leading to higher conversion ratios from prospect inquiries to signed leases.
- Increased resident satisfaction by addressing concerns promptly and maintaining open lines of communication through regular meetings and newsletters.
- Managed budget development and expense control, ensuring optimal financial performance across all properties in the region.
- Managed lease renewals strategically to minimize turnover risks while balancing rent increases with market conditions for optimal revenue generation.
- Assessed reports on occupancy, delinquency, budget variance and make-readies generated by on-site staff.
- Handled terminations, performance evaluations and staff coaching to maintain top property operations.
- Assisted in due diligence processes during new acquisitions, providing detailed assessments of potential investments'' operational strengths or weaknesses based on regional expertise.
Education
High School Diploma -
Everett Community College
Everett, WASkills
- Property Management
- Staff Training and Development
- Customer service-focused
- Critical Thinking
- Relationship Building
- Multi-family property management
- Financial budgeting and reporting
- Operations Management
Certification
Real Estate Broker
Timeline
Regional Property Manager
Mission Rock Residential
10.2018 - 05.2024
Multi-Site Property Manager
Mission Rock Residential
11.2014 - 10.2018
Aquisition, Construction, Transaction Coordinator
UDR
11.2013 - 11.2014
Regional Property Manager
Fairfield Residential Company LLC
02.2009 - 08.2013
High School Diploma -
Everett Community College