Melissa Elia
Sarasota
Summary
Adept at vehicle maintenance and possessing strong interpersonal skills, I significantly improved lot efficiency at Adesa Auto Auction. My background includes leading teams, enhancing customer satisfaction, and streamlining operations. Skilled in data entry and vehicle inspections, I excel in fast-paced environments, consistently meeting employer and customer needs.
Overview
2021
2021
years of professional experience
Work History
Lot Coordinator
Adesa Auto Auction
Sarasota
06.2018 - 11.2020
- Performed daily inspections of the lot to detect any damage or maintenance needs.
- Enforced rules and regulations pertaining to safety, cleanliness, security and other related issues in accordance with company policies.
- Maintained cleanliness, neatness and organization of customer areas.
- Developed strategies for improving efficiency in managing day-to-day operations of the lot.
- Coordinated with vendors regarding repairs and maintenance services for the lot.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Cashier Team Lead
Walgreens
Bradenton
06.2018 - 05.2019
- Trained new cashiers on proper use of registers and store policies.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Greeted customers promptly and responded to questions.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Assisted cashiers with resolving customer complaints and inquiries.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Performed merchandising and signage updates during weekly and seasonal promotional changes.
- Answered phone calls to assist customers with questions and orders.
Cashier Assistant
7-11 Convenience Store
Sarasota
03.2016 - 04.2018
- Counted money in cash drawers at the beginning of shifts to ensure that amounts are correct and there is adequate change.
- Answered customers' questions and provided information on store procedures or policies.
- Stocked shelves with incoming goods from delivery trucks as needed.
- Inventoried stock and placed new orders to maintain supplies for expected demand.
- Answered phone calls to assist customers with questions and orders.
- Assisted with customer requests and answered questions to improve satisfaction.
- Resolved customer complaints regarding sales and service.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Collaborated with team members to meet sales targets and improve customer satisfaction.
Dispatch Assistant
Auto Market Inc.
Sarasota
- Prepared daily work and run schedules.
- Relayed work orders, messages or information using telephones or two-way radios.
- Recorded and maintained files or records of customer requests, work or services performed.
- Processed data entry into a computer system to update inventory levels as well as customer orders.
- Scheduled loads according to priority and available equipment.
- Monitored changes in delivery schedule and communicated changes to customers.
- Informed customers regarding estimated arrival times of shipments based on current traffic conditions.
- Identified locations and needs of callers to accurately send assistance.
Education
GED -
Bayshore High School
Bradenton, FL04-2024
Skills
- Vehicle maintenance
- Automobile inspection
- Data entry
- Driver direction
- Vehicle detailing
- Vehicle transportation
- New inventory inspection
Timeline
Lot Coordinator
Adesa Auto Auction
06.2018 - 11.2020
Cashier Team Lead
Walgreens
06.2018 - 05.2019
Cashier Assistant
7-11 Convenience Store
03.2016 - 04.2018
Dispatch Assistant
Auto Market Inc.
GED -
Bayshore High School
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