MELISSA ELLERY
Lake Wales
Summary
Dedicated professional with proven performance in management, leadership and communication. Detail-oriented in problem-solving and planning. Ready to make an immediate contribution to your organization.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Shift Manager
Starbucks
08.2023 - Current
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Exercised composure under pressure and in escalated customer service scenarios.
- Kept employees operating productively and working on task to meet business and customer needs.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
Insurance Claims Adjuster
Geico
03.2022 - 08.2022
- Conferred with legal counsel on claims requiring litigation.
- Maintained claim files, such as records of settled claims and inventory of claims requiring detailed analysis.
- Examined claims forms and other records to determine insurance coverage.
- Reviewed police reports, medical treatment records, medical bills or physical property damage to determine extent of liability.
- Entered claim payments, reserves and new claims on computer system, inputted concise yet sufficient file documentation.
- Payed and processed claims within designated authority level.
- Referred questionable claims to investigator and claims adjuster for investigation and settlement.
Medical Receptionist
Bond Clinic
08.2021 - 03.2022
- Typed reports and correspondence, fostering internal and external communication.
- Scanned and documented new patient information in electronic health records for registration purposes.
- Screened incoming phone calls, taking messages or forwarding to appropriate staff.
- Greeted patients immediately upon arrival, providing excellent customer service.
- Evaluated daily schedules accommodating patient flow and minimizing missed appointments.
- Maintained correspondence files to facilitate office operations.
- Used basic knowledge of medical terminology in daily office tasks.
- Managed calendar of events and schedules, coordinating appointments for staff members.
- Liaised cross-functionally, assisting back-office staff with labs and tests.
- Maintained confidentiality of personal and financial information, protecting patient rights and complying with HIPAA regulations.
- Scheduled patients for exams and screenings.
Territory Sales Lead
Anderson Merchandisers, LLC
10.2015 - 07.2021
- Train, supervise, and develop skills of Sales Merchandisers, fellow Territory Sales Leads, and seasonal associates.
- Drove client retention, managing engaging merchandise presentation to motivate impulse purchases.
- Inspected merchandise for quality and arranged proper display location on floor.
- Prepared interesting and innovative visual displays to grab customer interest and promote sales.
- Verified products appeared at correct locations in proper quantities.
- Updated pricing and signage to complete product displays and educate customers.
- Assembled promotional displays, including quarter and full-size point of purchase displays.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Worked with managers and advertising directors to optimize promotions.
- Answered customer questions regarding store merchandise, department information and pricing.
Teleradiology Assistant
Sunshine Radiology
02.2012 - 12.2016
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Acted as a liaison to the on staff radiologists.
- Communicated STAT results to referring physicians.
- Communicated urgent requests from hospitals and referring physician offices to radiologists.
- Monitored worklists and assisted radiologist to meet turn around time requirements.
Education
High School Diploma -
Lake Placid High School
Lake Placid, FLSkills
- Complaint resolution
- Excellent work ethic
- Sales and marketing
- Creative merchandising
- Staff Management
- Budgeting
- Staffing and scheduling
- Strategic planning
- Change Management
Certification
6-20 Adjuster License
Timeline
Shift Manager
Starbucks
08.2023 - Current
Insurance Claims Adjuster
Geico
03.2022 - 08.2022
Medical Receptionist
Bond Clinic
08.2021 - 03.2022
Territory Sales Lead
Anderson Merchandisers, LLC
10.2015 - 07.2021
Teleradiology Assistant
Sunshine Radiology
02.2012 - 12.2016
High School Diploma -
Lake Placid High School