MELISSA ELLET
Albuquerque,NM
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Devoted to giving every customer a positive & memorable experience.
Overview
16
16
years of professional experience
Work History
Field Representative
Headway Solutions
Remote, NM
03.2019 - Current
- Developed methods for extracting relevant information from large datasets.
- Consistently met daily performance goals set by management team members.
- Approached clinic patients to see if they qualified and/or wanted to participate in a research questionnaire regarding opioid addiction.
- Conducted questionnaire with all qualified and interested patients.
- Answered customer inquiries promptly and professionally.
- Demonstrated strong problem-solving skills when faced with challenging situations or complex inquiries from customers.
- Performed administrative tasks, such as inputting notes and updating records.
- Resolved customer complaints in a professional manner while remaining empathetic to their concerns.
- Participated in regular team meetings to discuss performance, strategies, and goals.
- Attended virtual staff meetings & other meetings on a regular basis.
Legal Secretary
Hurley, Toevs, Styles, Hamblin & Panter, PA
Albuquerque, NM
09.2020 - 11.2024
- Prepared correspondence, memos, reports and other legal documents using Microsoft Word.
- Organized case files by creating and maintaining document filing systems for easy retrieval of information.
- Transcribed dictation from audio recordings into written form utilizing digital recording equipment.
- Drafted, edited and finalized legal documents such as contracts, pleadings and motions.
- Coordinated court filings including scheduling hearings, filing deadlines and calendaring events.
- Assisted in trial preparation activities such as organizing exhibits, preparing witness binders and assembling jury instructions.
- Proofed documents and submitted to attorneys for review.
FORCE Advocate
Children, Youth & Families Dept
10.2020 - 01.2022
- Pilot program within CYFD.
- Reached out to families referred to program, Family Outreach and Community Engagement (FORCE)
- Completed questionnaires with willing participants and explained program in detail.
- Performed soft hand-offs with various providers contracted to work with the program.
- Conducted follow-ups and performed extensive case management.
- Handled a large caseload of educational neglect cases during the height of the pandemic.
Program Assistant/Volunteer Coordinator
Eddy County CASA
09.2019 - 07.2020
- Sole employee of the Artesia office.
- Responsible for the supervision of Court Appointed Special Advocates (CASA)
volunteers, who are assigned to children involved in the judicial process - Developed and implemented volunteer recruitment plans.
- Ensured volunteers actively worked their caseload, prepared monthly Court Reports, and submitted their monthly time-sheets.
- Prepared, filed, and distributed various legal documents.
- Transcribed court hearings or meetings as required.
- Managed own caseload of children in the foster care system; met with foster parents, children, and caseworkers several times a month.
- Attended court hearings, weekly team meetings, and other meetings.
- Produced well-written, comprehensive reports and documents.
- Coordinated logistics for activities and events.
- Collaborated with cross-functional teams to develop innovative solutions for complex challenges.
Legal Assistant
Martin, Dugan & Martin Law Firm
Carlsbad, NM
08.2019 - 11.2019
- Reviewed and prepared legal documents, such as contracts, pleadings, motions, briefs, memoranda of law and discovery requests.
- Researched case law, statutes, regulations and other legal authorities to support assigned tasks.
- Proofread drafts of legal documents for accuracy in grammar and punctuation.
- Provided administrative support to attorneys by managing calendars; scheduling appointments; organizing files; preparing correspondence; filing court documents; and obtaining necessary signatures.
- Organized exhibits for trial proceedings.
- Transcribed court hearings, depositions & meetings as required.
Field Representative
RTI International
02.2019 - 09.2019
- Responsible for gaining consent to & conducting computer-assisted interviews for a national study, National Survey of Child & Adolescent Well-Being
- Obtained information for potential families by working with local CPS agency
- Conducted home visits
- Conducted interviews of caregivers and caseworkers, as well as assessments of children.
Transcriptionist
Las Cruces Police Department
Las Cruces, NM
08.2015 - 12.2015
- Utilized specialized software applications to convert audio files into text format.
- Transcribed verbatim police reports, meetings, and notes.
- Monitored progress on multiple transcription projects simultaneously while meeting deadlines.
- Responded promptly to requests from clients regarding status of transcription projects.
- Reviewed transcribed documents for grammar, punctuation, and spelling errors.
- Maintained updated records of all completed transcription projects.
- Followed established protocols for maintaining confidentiality of sensitive client information.
Treatment Coordinator (Treatment Foster Care)
La Frontera New Mexico
06.2014 - 07.2015
- Created customized treatment plans for patients based on individual needs.
- Coordinated with other agencies, such as court systems, schools, hospitals, and mental health providers, to ensure that families were receiving necessary services.
- Provided crisis intervention for foster care families when needed.
- Ensured compliance with state regulations governing child welfare services.
- Facilitated smooth transitions from one level of care to another when needed by patients.
- Participated in weekly team meetings with supervisors and other caseworkers to discuss ongoing cases and review best practices for client management.
- Facilitated meetings between birth parents, foster parents, social workers, and other professionals involved in the case.
- Conducted home visits to assess safety and well-being of children in foster homes.
- Advocated on behalf of clients in order to obtain necessary resources or services from outside organizations or government agencies.
Court Probation Officer (Family Reunification Drug Court)
Third Judicial District Court
10.2011 - 06.2014
- Responsible for operation of alternative sentencing program related to child welfare./family reunification
- Conducted investigations of possible participants, determined eligibility, established client needs & incorporated appropriate treatment support for referrals
- Monitored program compliance; maintained current files, documented interactions, drafted & finalized legal documents, attended all court proceedings & treatment team meetings
- Conducted scheduled & unannounced home visits, administered & tracked drug & alcohol screens, maintained equipment
- Worked closely with Adult & Juvenile Drug Courts.
Youth Care Specialist
CYFD- Juvenile Justice Division
10.2008 - 10.2011
- Worked at both a residential treatment center & a secure facility
- Provided supervision, structure & guidance to youth committed to the State
- Provided crisis intervention and de-escalation techniques to address challenging behaviors.
- Transported clients to appointments or outings using agency vehicles when required.
- Assisted in formulation of initial treatment plan, developed & maintained treatment related casework, established rapport with clients & formulated professional relationships with parents, JPPO's & community providers.
Education
Masters of Criminal Justice -
New Mexico State University
Las Cruces, NM01.2015
Bachelor of Criminal Justice -
New Mexico State University
Las Cruces, NM01.2008
High School Diploma -
Carlsbad High School
Carlsbad, NM01.2004
Skills
- Advanced MS Office experience
- Typing speed of 60 wpm
- Supervisory experience
- Extensive advocacy experience
- Excellent written & verbal communication skills
- Adept at crisis intervention
- Exceptional interpersonal & critical thinking skills
- Considerable work from home experience
Timeline
FORCE Advocate
Children, Youth & Families Dept
10.2020 - 01.2022
Legal Secretary
Hurley, Toevs, Styles, Hamblin & Panter, PA
09.2020 - 11.2024
Program Assistant/Volunteer Coordinator
Eddy County CASA
09.2019 - 07.2020
Legal Assistant
Martin, Dugan & Martin Law Firm
08.2019 - 11.2019
Field Representative
Headway Solutions
03.2019 - Current
Field Representative
RTI International
02.2019 - 09.2019
Transcriptionist
Las Cruces Police Department
08.2015 - 12.2015
Treatment Coordinator (Treatment Foster Care)
La Frontera New Mexico
06.2014 - 07.2015
Court Probation Officer (Family Reunification Drug Court)
Third Judicial District Court
10.2011 - 06.2014
Youth Care Specialist
CYFD- Juvenile Justice Division
10.2008 - 10.2011
Masters of Criminal Justice -
New Mexico State University
Bachelor of Criminal Justice -
New Mexico State University
High School Diploma -
Carlsbad High School
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