Melissa Elliott
Grayson,KY
Summary
Compassionate Case Manager Supervisor known for productivity and efficiently completing tasks. Excel in client assessment, team leadership, and resource management to enhance client support systems. Bring top soft skills including empathy, communication, and adaptability, ensuring success in navigating complex cases with sensitivity and effectiveness.
Overview
10
10
years of professional experience
Work History
Case Mgr Supervisor/ East KY Region Facilitator
Kentucky Early Intervention Services
Ashland, KY
06.2015 - Current
- Provide resources to families as needed.
- Train new Service Coordinators for Region.
- Prepare any community activities for our agency.
- Determine organizational policies regarding program eligibility, requirements and benefits.
- Assist families with their rights and available community resources.
- Develop and implement policies and procedures for case management staff.
- Maintain logs and electronic client records, following department and agency policies, for effective monitoring.
- Review current best practices in case management processes and make recommendations for improvement.
- Serve as a liaison between the organization and external agencies providing support services for clients.
- Assist clients in setting realistic goals and developing action plans for their child based on their needs.
- Provide case management services including intake, assessment, advocacy, referral and monitoring of families.
- Review applications and hire staff.
- Prepare monthly presentations or itinerary for staff and provider meetings.
Family Resource Director
Lawrence County School System
Louisa, KY
05.2021 - 06.2022
- Created detailed plans outlining timelines, goals, budgets, staffing, students' needs, and other requirements for projects and goals.
- Evaluated student needs to provide helpful resources and support.
- Established and maintained dynamic working relationships with students and parents to support child and family needs.
- Encouraged collaboration among staff members so that all stakeholders could work together toward meeting the educational and everyday goals of each student.
- Prepared Child Abuse Prevention Community Carnival.
Education
Bachelor of Science - Justice Studies
Northern Kentucky University
Newport, KY05-2004
Skills
- Case management
- Policy development
- Resource coordination
- Client advocacy
- Staff training
- Presenting
Timeline
Family Resource Director
Lawrence County School System
05.2021 - 06.2022
Case Mgr Supervisor/ East KY Region Facilitator
Kentucky Early Intervention Services
06.2015 - Current
Bachelor of Science - Justice Studies
Northern Kentucky University
Similar Profiles
Paige GoodmanPaige Goodman
Service Coordinator at LifeSkills/Kentucky Early Intervention SystemService Coordinator at LifeSkills/Kentucky Early Intervention System
Tahlia RahmeTahlia Rahme
Psychologist at Early Intervention Support ServicesPsychologist at Early Intervention Support Services
Krystal AkagiKrystal Akagi
Level 1 Fieldwork Student at Metrocare Services- Early Childhood InterventionLevel 1 Fieldwork Student at Metrocare Services- Early Childhood Intervention
Leigh Ann McDavidLeigh Ann McDavid
Manager of Sales and Production at Bless Your Heart BoutiqueManager of Sales and Production at Bless Your Heart Boutique
Lorna Willis, RNLorna Willis, RN
Staff RN at Mended Reeds Mental Health ServicesStaff RN at Mended Reeds Mental Health Services