Melissa Ellis
Summary
Personable and results-driven leader with deep understanding of food service operations and customer satisfaction. Knowledgeable in inventory management and staff training, ensuring efficient and high-quality service. Committed to driving business growth and improving operational efficiency.
Overview
21
21
years of professional experience
1
1
Certification
Work History
District Sales Manager
Alsco
08.2022 - Current
- Collaborate closely with other district managers to share best practices, learnings, and drive overall success of the organization.
- Improve team performance by providing regular coaching, training, and mentoring to sales representatives.
- Increase sales revenue by developing and implementing effective sales strategies for the district.
- Exceed annual sales targets through strategic planning, territory optimization, and customer relationship building.
- Recognize potential talent within the team members early on; mentor them into higher positions in the organization over time.
- Increase YOY sales by consistently meeting and exceeding quotas.
General Manager
The Collins Quarter
05.2017 - 07.2022
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
Bartender/Events Manager
Soho Café
10.2016 - 05.2017
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Co Manager
Ampersand
09.2015 - 10.2016
- Same as below with additions including but not limited to many other things
General Manager
Fannies On The Beach
11.2014 - 09.2015
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Reduced operational risks while organizing data to forecast performance trends.
Special Events Coordinator/Manager/Bartender
Moon River Brewing Co
03.2010 - 11.2014
- Designed custom event layouts that maximized available space while maintaining a visually pleasing aesthetic.
- Provided exceptional on-site support during events, addressing any issues promptly and professionally.
- Implemented creative solutions for venue challenges, optimizing space usage and enhancing the overall guest experience.
- Staffed events by maintaining roster of available personnel and reliable service providers.
- Collaborated with vendors and suppliers to ensure seamless delivery of exceptional event services.
- Managed budgets effectively, consistently meeting financial goals while delivering high-quality events.
- Increased event attendance through targeted marketing efforts and engaging promotional materials.
Assistant Manager
Hibbett Sports
12.2009 - 03.2010
- Increased sales revenue by implementing effective sales strategies and training programs for retail staff.
- Implemented visual merchandising standards that enhanced product presentation and drove sales growth.
- Oversaw the recruitment, hiring, and training of new employees to ensure a skilled and motivated workforce.
- Analyzed sales data to identify trends and opportunities for improvement in both individual and team performance.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Manager
Bartell Drugs
02.2008 - 11.2009
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
General Manager
Motherhood Maternity
10.2006 - 01.2008
- Customer service and sales
- Handled the organization with complete P&L responsibilities reporting to the district and regional managers
- Designed employee schedules, appointed temporary work force as needed
- Produced through budgets to increase profit, tracked actual expenditures and reviewed expectations
- Hired and coached employees, attained significant improvements in their productivity
- Keeping track of inventory, sales and ordering
- Recruiting and Networking
- Resolving all problems
General Manager
Rack Room Shoes
06.2004 - 10.2006
- Customer service and sales
- Handled the organization with complete P&L responsibilities reporting to the district and regional managers
- Designed employee schedules, appointed temporary work force as needed
- Produced through budgets to increase profit, tracked actual expenditures and reviewed expectations
- Hired and coached employees, attained significant improvements in their productivity
- Keeping track of inventory, sales and ordering
- Recruiting and Networking
- Resolving all problems
Assistant Manager
Rack Room Shoes
11.2003 - 05.2004
- Responsibilities included (same as above)
Education
High School Diploma -
Calvary
Savannah, GA05-2000
Skills
- Sales team leadership
- Goal setting
- Sales presentations
- Sales expertise
- Customer relationship building
- Vendor management
- Staff management
- Revenue growth
- Staff training and development
- Analytical problem solver
- Time management
- Performance improvements
Certification
- ServSafe Food Handler's Certification
Timeline
District Sales Manager
Alsco
08.2022 - Current
General Manager
The Collins Quarter
05.2017 - 07.2022
Bartender/Events Manager
Soho Café
10.2016 - 05.2017
Co Manager
Ampersand
09.2015 - 10.2016
General Manager
Fannies On The Beach
11.2014 - 09.2015
Special Events Coordinator/Manager/Bartender
Moon River Brewing Co
03.2010 - 11.2014
Assistant Manager
Hibbett Sports
12.2009 - 03.2010
Manager
Bartell Drugs
02.2008 - 11.2009
General Manager
Motherhood Maternity
10.2006 - 01.2008
General Manager
Rack Room Shoes
06.2004 - 10.2006
Assistant Manager
Rack Room Shoes
11.2003 - 05.2004
- ServSafe Food Handler's Certification
High School Diploma -
Calvary
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