Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Favorite Hobbies
Generic

Melissa Elmore

Cameron,TX

Summary

Melissa is an organized and dependable candidate, successful at managing multiple priorities with a positive attitude. While also sharing the willingness and strength to provide the best service and helpful tips to the table. Every career has seen fast advancement in every role.

Overview

13
13
years of professional experience

Work History

Member Service Agent

Texell Credit Union
03.2024 - 09.2025
  • Supported members with account management tasks, including updating personal information and troubleshooting login issues.
  • Acted as a liaison between members and internal departments to facilitate timely resolution of complex issues, ensuring high levels of member satisfaction.
  • Streamlined processes for faster response times, effectively reducing member wait time during peak hours.
  • Enhanced member satisfaction by promptly addressing concerns and providing accurate information.
  • Contributed to team success by consistently meeting or exceeding performance metrics in areas such as call quality and resolution time.
  • Maintained up-to-date knowledge of company products and services to provide accurate information to members at all times.
  • Handled escalated calls with diplomacy and tact, diffusing tense situations while achieving satisfactory outcomes for both members and the organization.
  • Handled complaints with prompt, courteous service to uphold professional reputation.
  • Educated and engaged customers with new bank products and services.

Personal Banker

Citizens National Bank
01.2023 - 09.2023
  • Assisted customers with opening up or closing accounts, completing loan applications, and signing up for new services.
  • Cross-sold bank products and services to meet customer needs and provide options.
  • Promoted financial products by maintaining excellent service offering knowledge.
  • Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
  • Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
  • Balanced staff and vault at end of day and secured monies in accordance with established procedures.
  • Performed vault, alarm and door duties to facilitate opening and closing of operations.

Administrative Assistant

First State Bank Of Burnet
10.2020 - 06.2022
  • Assisted branch president with duties
  • Opened and closed bank according to required duties
  • Typed loans and green sheets
  • Wire transfers
  • Assisted tellers when short handed
  • Registered UCCs on government website
  • Notarized documents for customers
  • Verified and acquired insurances

Head Teller

Citizens National Bank
06.2016 - 10.2020
  • Verified amount of cash in cash drawer against day's receipts, quickly identifying errors.
  • Replenished ATM funds in empty canisters prior to validation process.
  • Answered inquiries regarding checking and savings accounts and other related products.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Created teller schedule to keep weekly and weekend shifts properly staffed.
  • Trained new hires on customer service policies and procedures.
  • Balanced staff and vault at end of day and secured monies in accordance with established procedures.

Team Member

Dairy Queen
01.2016 - 06.2016


  • Contributed to team success by completing jobs quickly and accurately.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Bussed and reset tables to keep dining room and work areas clean.

Customer Service Representative

CEFCO
12.2014 - 01.2016
  • Maintained clean and orderly work station.
  • Checked customer identification for alcohol, cigarette, and lottery sales.
  • Replenished products on shelf, rotated products and confirmed adherence to code dating procedures.
  • Assisted in maintaining back room operations by unloading deliveries.
  • Cleaned up gas and other spills in accordance with spill procedures.
  • Processed fuel and merchandise transactions by operating POS system with accuracy.
  • Created attractive merchandise displays to entice customers to make purchases.
  • Performed cash, card and check transactions to complete customer purchases.

Cashier

Brookshire Brothers
08.2012 - 08.2013
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Removed trash, swept, and mopped floors for professional appearance.
  • Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
  • Stocked shelves and organized merchandise displays for easy retrieval.
  • Retrieved items for customers and verified prices.

Education

High School Diploma -

CH YOE HIGH SCHOOL
05.2014

Skills

  • Finance and Accounting
  • Detailed Analysis
  • Phone Inquiries
  • Maintaining Clean Work Areas
  • Team Interaction
  • Customer Satisfaction
  • Creative
  • Empathetic
  • Up-selling
  • Complaint handling
  • Document processing
  • Transaction processing

Additional Information

A little bit about me:


I grew up with a humble upbringing, a large family just outside of Cameron, TX. Most of my childhood was spent scrapping metal, handing my dad a wrench, and feeding chickens.


I love the outdoors, crafting, occasionally watching Sci-Fi shows, cooking/baking, and taking care of animals.


I am thankful for every opprotunity that lies ahead of me.

Timeline

Member Service Agent

Texell Credit Union
03.2024 - 09.2025

Personal Banker

Citizens National Bank
01.2023 - 09.2023

Administrative Assistant

First State Bank Of Burnet
10.2020 - 06.2022

Head Teller

Citizens National Bank
06.2016 - 10.2020

Team Member

Dairy Queen
01.2016 - 06.2016

Customer Service Representative

CEFCO
12.2014 - 01.2016

Cashier

Brookshire Brothers
08.2012 - 08.2013

High School Diploma -

CH YOE HIGH SCHOOL

Favorite Hobbies

Melissa enjoys knitting, painting, baking, reading, and traveling to the beach or going for a nice hike.

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