Melissa English
manage
Kansas City,MO
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills.
Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Manager
KMG Enterprises
03.2014 - 09.2021
Manager
Pegah's Family Restaurant
12.2016 - 11.2018
- Cultivated partnerships with external stakeholders to maximize business opportunities and extend network reach within the industry sector.
- Defined clear targets and objectives and communicated to other team members.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Improved marketing to attract new customers and promote business.
- Maximized performance by monitoring daily activities and mentoring team members.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Controlled costs to keep business operating within budget and increase profits.
- Resolved problems, improved operations and provided exceptional service.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Organized and detail-oriented with a strong work ethic.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Education
Associate of Science - Sociology
Kansas City Kansas Community College
Kansas City, KSSkills
- Business Analysis and Reporting
- Staff Development
- Compliance understanding
- Decision-Making
- Customer Relations
- Onboarding and Orientation
- Shift Scheduling
- Customer Relationship Management
- Employee Development
- Strategic Planning
- Employee performance evaluation
- Product and service knowledge
- Managing Operations and Efficiency
- Team motivation
- Cost Control
- Money Handling
- Employee Coaching and Mentoring
- Recruiting and interviewing
- Staff Training and Development
- Problem Resolution
- Negotiation and Conflict Resolution
- Hiring and Training
- Staff Supervision
- Policy Enforcement
- Good Judgment
Certification
ServSafe Certification
Timeline
Manager
Pegah's Family Restaurant
12.2016 - 11.2018
Assistant Manager
KMG Enterprises
03.2014 - 09.2021
Associate of Science - Sociology
Kansas City Kansas Community College
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