Summary
Overview
Work History
Education
Skills
Timeline
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Melissa Entress

Coatesville,PA

Summary

Dynamic and results-driven professional with a strong background in customer service and inventory management at Walmart. Proven ability to enhance workflow efficiency and ensure product quality. Skilled in POS operations and team collaboration, consistently achieving high customer satisfaction and maintaining safety standards. Adaptable and resilient in fast-paced environments.

Overview

15
15
years of professional experience

Work History

Inbound Warehouse Associate

Good Buy Gear
10.2024 - 06.2025
  • Inspected products for quality assurance, ensuring compliance with company standards.
  • Assisted in maintaining inventory accuracy through regular cycle counts and data entry.
  • Reduced order processing time with diligent inspection of inventory for damages or discrepancies.
  • Demonstrated flexibility and adaptability to address fluctuating workload demands while maintaining a high level of productivity.
  • Collaborated with team members to streamline processes and improve workflow efficiency.

Customer Service Associate

Walmart
07.2017 - 09.2024
  • Assisted customers with product inquiries and service issues to ensure satisfactory resolutions.
  • Maintained knowledge of product features and promotions to effectively communicate benefits to customers.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.

Customer Service Associate

Turkey Hill
08.2010 - 06.2015
  • Processed transactions accurately using point-of-sale systems to enhance customer experience.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Supported inventory management by tracking stock levels and assisting with replenishment orders.
  • Handled high-volume cash transactions accurately, ensuring proper handling of both cash and credit payments.

Education

Coatesville High School
Coatesville, PA

Skills

  • Inventory management
  • Store maintenance
  • Patience and resilience
  • Team collaboration
  • Customer service
  • Safety regulations
  • Loading and unloading
  • Pallet jack handling
  • RF scanner proficiency
  • POS register operation
  • Food Safety Handling
  • Strong leadership

Timeline

Inbound Warehouse Associate

Good Buy Gear
10.2024 - 06.2025

Customer Service Associate

Walmart
07.2017 - 09.2024

Customer Service Associate

Turkey Hill
08.2010 - 06.2015

Coatesville High School

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Melissa Entress