Melissa Epperson
Rockford,IL
Overview
16
16
years of professional experience
Work History
Receptionist
Lutheran Social Services Of IL
Rockford , IL
08.2008 - 07.2024
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Verified visitors' identification cards before allowing access to the building.
- Performed data entry tasks into various computer systems accurately and promptly.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Responded to inquiries from internal staff members regarding office operations issues such as mail delivery or office equipment maintenance.
- Updated daily log book with information about visitors entering the premises.
- Coordinated with vendors for repairs and maintenance of office equipment such as printers or computers.
- Assisted with special projects assigned by management when required.
- Organized conference room reservations for meetings or events.
- Prepared welcome packages for new hires containing relevant paperwork and other important details.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Updated and recorded customer or client information to maintain accounts.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Greeted and directed visitors to appropriate personnel and answered large number of calls and emails daily.
- Assisted in the preparation of regularly scheduled reports by collecting and analyzing information.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Provided administrative support to various departments, assisting with document preparation and data entry.
- Developed and maintained a filing system for essential documents, improving office organization.
- Conducted initial screening of incoming calls to determine urgency and directed them accordingly.
- Managed company database and ensured the accuracy of contact information.
- Kept updated records of office expenses and costs, assisting with budget tracking.
- Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Coordinated pick-up and delivery of express mail services.
- Composed and prepared routine correspondence, letters and reports with job-related software.
- Collated, bound and stored computer-generated reports.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
Timeline
Receptionist
Lutheran Social Services Of IL
08.2008 - 07.2024
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