Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Melissa Ertle

Ft. Pierce,FL

Summary

Dynamic Inventory Control Manager at I-95 Toyota of Brunswick with a proven track record in enhancing accuracy through innovative inventory tracking systems. Skilled in problem resolution and customer service, I successfully collaborated across departments to drive strategic decisions, resulting in improved operational efficiency and increased stock accuracy.

Overview

2025
2025
years of professional experience
1
1
Certification

Work History

Inventory Control Manager

I-95 Toyota of Brunswick


  • Implemented inventory tracking system to enhance accuracy and streamline processes.
  • Collaborated with sales team to forecast demand and adjust stock accordingly.
  • Conducted regular audits to identify discrepancies and maintain accurate records.
  • Oversaw receiving processes, ensuring proper documentation and quality control.
  • Analyzed inventory data to drive strategic decisions for product reorder points.
  • Collaborated with other departments within facility to educate and understand how functions affect inventory.
  • Assisted in the planning and execution of physical inventory counts, ensuring accurate record-keeping and minimal disruption to daily operations.

Manager, Sales and Customer Support

Arbogast Piano Service
06.1988 - 02.2025
  • Led sales initiatives, improving customer engagement and retention strategies.
  • Developed training programs for staff on sales techniques and customer service excellence.
  • Streamlined support processes to enhance response times and service quality.
  • Analyzed customer feedback to identify trends and inform product development strategies.
  • Coordinated trade show participation, showcasing company offerings while networking with industry professionals to generate leads.
  • Fostered a collaborative work environment by encouraging open communication between team members regarding best practices and innovative ideas.
  • Streamlined internal processes for improved efficiency, leading to higher productivity in the sales and customer support teams.
  • Increased sales by developing and implementing effective sales strategies.
  • Negotiated contracts with key accounts, securing long-term partnerships beneficial to both parties.

Field Agent

Fiorella Insurance Agency
04.2017 - 02.2019
  • Conducted thorough assessments of client insurance needs to recommend appropriate coverage options.
  • Collaborated with team members to streamline field reporting processes, enhancing communication efficiency.
  • Developed and maintained strong relationships with clients, ensuring satisfaction and retention through ongoing support.
  • Utilized CRM software to track client interactions and manage policy renewals effectively.
  • Boosted overall client satisfaction by efficiently addressing and resolving field-related issues.
  • Conducted thorough research to stay current on industry trends, ensuring optimal performance in the field.
  • Stayed in frequent contact with customers to assess satisfaction, gather requirements and resolve issues.
  • Organized and maintained accurate records of field data, ensuring easy access for future analysis and decision making.
  • Met with customers to provide information about available products and policies.
  • Calculated premiums and established payment methods for sales.
  • Collected premiums on or before effective date of coverage.
  • Finalized sales and collected necessary deposits.
  • Analyzed risk factors to recommend appropriate coverage levels.
  • Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
  • Generated leads through cold-calling, networking and other outreach methods.
  • Conducted annual reviews of existing policies to update information.
  • Monitored customer feedback and identified areas of improvement.
  • Negotiated contracts and terms of sale with potential customers.
  • Developed comprehensive reports outlining client interactions and recommendations.
  • Analyzed market trends to enhance service offerings and client engagement strategies.
  • Established strong relationships with clients, ensuring high satisfaction levels.
  • Implemented process improvements that streamlined operations and reduced response times.
  • Developed strong relationships with clients, leading to increased trust and repeat business.

Education

High School Diploma -

Forest Hill High School
West Palm Beach, FL
05.1988

Skills

    Excellent written and verbal skillsTime management

    Organizational skills

    Fact checking

    Customer service

    Problem resolution

    Office phone management

    Computer skills

    Office management

    Attention to detail

Certification

FL-215

Medical Terminology

CNA

Timeline

Field Agent

Fiorella Insurance Agency
04.2017 - 02.2019

Manager, Sales and Customer Support

Arbogast Piano Service
06.1988 - 02.2025

Inventory Control Manager

I-95 Toyota of Brunswick

High School Diploma -

Forest Hill High School

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Melissa Ertle