Melissa Esquivel
Salem,OR
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Self-motivated work ethic to perform effectively in independent or team environments. I am dependable and I am willing to take on added responsibilities to help my team members.
Overview
8
8
years of professional experience
Work History
Production Administration Assistant
Resers Foods
06.2023 - Current
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and shift supervisors with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Work with new employees on their 2nd day orientation and get them ready for their first day on the production floor.
Tier 1 Associate
Amazon.Inc
10.2019 - 12.2021
- I was trained in multiple departments and trained to operate various machinery such as OP's and Tugger carts.
- I had to maintain a certain rate to meet operational standards
- Work with my leads to resolve issues with product being damaged
Licensed Sales Producer
AllState
01.2018 - 08.2018
- Provided coverage option information to assist clients in protecting assets.
- Utilized targeted email campaigns and cold calling to increase revenue.
- Prospected apartment complex's and set up appointment to talk about the importance of Renters Insurance to the residence.
Assistant Store Manager
Payless Shoe Source
06.2015 - 01.2018
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Handled weekly schedules to accommodate business demands and vacation requests.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Worked with employees to observe each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Education
High School Diploma -
Connections Academy
Scio, OR06.2015
Skills
- Recordkeeping
- Data Entry
- Great Customer Service
- Detail Orientated
- Fluent in English and Spanish
- I like to go above and beyond for any task I am completing
Languages
Spanish
Native or Bilingual
Timeline
Production Administration Assistant
Resers Foods
06.2023 - Current
Tier 1 Associate
Amazon.Inc
10.2019 - 12.2021
Licensed Sales Producer
AllState
01.2018 - 08.2018
Assistant Store Manager
Payless Shoe Source
06.2015 - 01.2018
High School Diploma -
Connections Academy