Melissa Esteban
Haines City
Summary
A driven Pharmacy Technician with proven expertise in medication dispensing and insurance verification honed at First Choice Specialty Pharmacy/Family Care Pharmacy . Excelled in team collaboration and workflow optimization, significantly enhancing pharmacy operations. Demonstrated commitment to confidentiality and HIPAA, ensuring high-quality patient service. Skilled in addressing complex customer and healthcare provider inquiries, showcasing exceptional problem-solving abilities. As well as playing a key role in optimizing pharmacy efficiency, significantly contributing to patient care and satisfaction.
Overview
3
3
years of professional experience
Work History
Pharmacy Technician
Family Care Clinic Pharmacy
12.2022 - Current
Cashier /Pharmacy Technician
First Choice Specialty Pharmacy
06.2021 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments as well as prior authorizations.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Counted, measured, and compounded medications following standard procedures.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Managed opening and closing duties for pharmacy.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Coordinated verification and filling of more than 200 daily prescriptions in high-volume pharmacy environment.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Education
High School Diploma -
Haines City Senior High School
Haines City, FL05.2021
Skills
- Problem-solving skills
- Team Collaboration
- Confidentiality and HIPAA
- Workflow Optimization
- Medication Dispensing
- Insurance Verification
Timeline
Pharmacy Technician
Family Care Clinic Pharmacy
12.2022 - Current
Cashier /Pharmacy Technician
First Choice Specialty Pharmacy
06.2021 - Current
High School Diploma -
Haines City Senior High School
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