Summary
Overview
Work History
Education
Skills
Timeline
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Melissa Evans

Sallisaw,OK

Summary

Dynamic professional with a proven track record in quality assurance and customer service, notably at Simmons Foods. Excelled in enhancing product reliability and customer satisfaction through meticulous quality control and effective problem-solving. Skilled in cooking and food safety oversight, fostering a culture of excellence and continuous improvement. Achieved significant reductions in defect rates, demonstrating strong leadership and organizational skills.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

Outgoing and detail-oriented professional with proven history of resourcefulness and reliability. Trained in [Type] POS software and customer service. Skilled at [Skill] with dedication to efficiency and accuracy.

Overview

11
11
years of professional experience

Work History

Open Cook/Customer Service Cashier

Gan's Git-n-go
03.2022 - 09.2024
  • Prepared and served various food items in fast-paced [Type] environment.
  • Kept kitchen clean and organized by performing daily maintenance tasks.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.

DSI LEAD/Quality Control Technician

Simmons Foods
08.2016 - 02.2022
  • Evaluated samples against standards by completing measurements, visual inspections, and other established tests.
  • Performed thorough inspections of incoming materials and outgoing products.
  • Helped uncover and fix production problems in order to reduce overall defect rates.
  • Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
  • Collaborated with production teams to address and resolve quality concerns, improving overall product reliability.
  • Developed and executed test plans to ensure products met customer specifications, increasing client satisfaction rates.
  • Maintained quality documentation and records for conformance with relevant standards.
  • Collaborated with production staff to improve processes, reduce defects and optimize quality.
  • Conducted regular internal audits to assess compliance with company policies and regulatory requirements, driving continuous improvement efforts.
  • Trained new team members on proper quality control techniques, fostering a culture of excellence within the department.
  • Kept up-to-date with industry best practices and emerging technologies to continually improve the effectiveness of quality control measures.
  • Maintained accurate records of all quality control activities, ensuring easy retrieval for audits or management inquiries.

Assistant Manager

Western Sizzlen
08.2013 - 07.2016
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.

Education

GED -

Sallisaw High School
Sallisaw, OK
05-1982

Skills

  • Customer Service
  • Cooking
  • Cleaning and organization
  • Food handling
  • Strong attention to safe food handling procedures
  • Menu Planning
  • Quality assurance and control
  • Food safety oversight

Timeline

Open Cook/Customer Service Cashier

Gan's Git-n-go
03.2022 - 09.2024

DSI LEAD/Quality Control Technician

Simmons Foods
08.2016 - 02.2022

Assistant Manager

Western Sizzlen
08.2013 - 07.2016

GED -

Sallisaw High School

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Melissa Evans