Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

Melissa Evans

Akron,OH

Summary

Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development.

Overview

7
7
years of professional experience

Work History

Restaurant Manager

Dunkin' Donuts
10.2021 - Current
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.

General Manager

Tim Hortons
06.2020 - 08.2021
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Formulated policies and procedures to streamline operations.

Shift Lead

Tim Hortons
09.2019 - 06.2020
  • Excellent verbal communication, and the ability to convey information clearly and correctly to the team
  • Great interpersonal skills and customer service
  • Quick decision making and problem solving abilities
  • Ability to order the proper amount of product needed on weekly truck orders
  • Handled Inventory making sure the restaurant was hitting company percentage goals
  • Monitored waste, time cards, and Customer satisfaction rates
  • Looked after store cleanliness and maintained our high safety standards
  • Observed the Restaurants speed of service while making adjustments to decrease customer wait times.

Baker

Tim Hortons
05.2019 - 09.2019
  • Operated and maintained bakery equipment, including ovens and mixers.
  • Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
  • Collaborated with team members to complete tasks and maintain smooth running of bakery.
  • Complied with health and safety codes to protect staff and customers.

Food/Service Champion

Taco Bell
06.2018 - 05.2019
  • Assembled orders following all food safety, sanitization, and health regulations in a timely manner
  • Applied all customers modifications ensuring all orders come out correctly to the customers request
  • Assisted customers with friendly professional service
  • Handled currency and credit transactions quickly and accurately
  • Resolved complaints promptly and professionally.

Education

Math 4 years, English 4 years, Highschool 101, Marketing 2 years -

Springfield High School
Akron, OH
06.2018

Skills

  • Quick Learner
  • Great multitasker
  • Skilled problem solver
  • Motivated team member
  • Excellent with customers
  • Very positive and friendly
  • Leadership qualities
  • Eager to learn new skills
  • Inventory control and record keeping
  • Adaptable

Awards

  • DECA (Association of Marketing students)
  • DECA Districts - 2 years
  • DECA State Competitions - 2 years (First year - Marketing communications, Second year - Hospitality and Tourism)

Timeline

Restaurant Manager

Dunkin' Donuts
10.2021 - Current

General Manager

Tim Hortons
06.2020 - 08.2021

Shift Lead

Tim Hortons
09.2019 - 06.2020

Baker

Tim Hortons
05.2019 - 09.2019

Food/Service Champion

Taco Bell
06.2018 - 05.2019

Math 4 years, English 4 years, Highschool 101, Marketing 2 years -

Springfield High School

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